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Best Friends Pet Care2510 Bonnet Creek Parkway, Lake Buena Vista, FL, US, 32830
Best Friends Pet Care has received a rating of 2.3 out of 5 bones by 3 dog owners on BringFido.
Oct. 31, 2017
2 walks per 24 hours
Only 2 potty walks included and it's $8 more for each additional. Only letting a dog out twice (once in morning and once in evening) seems borderline inhumane.
Jun. 03, 2017
Beware of Boarding
Our dog went to Best Friends Day Camp for more than five months; we were very pleased with this service. When we were planning our vacation we decided (because she loves her "play time" with other dogs)to board her with Best Friends even though our other animals were being cared for by a home pet sitter. Their ala carte boarding menu does seems to favor their financial bottom line more than creating an enjoyable stay for the animals in their care. Day camp is not available to boarders, even dogs that attend the camp on a regular basis. Her stay was set up with an attempt to give her as much play time as economically acceptable (we did have what we considered a fairly robust budget; not an unlimited one) to work within. We even left instructions to contact us if our arrangements seemed to be inadequate, we were never contacted concerning this aspect so we assumed the choices were working well.
Upon returning our dog returned to the Day Camp and within one or two visits we were informed that our dog's behavior was no longer acceptable for the camp. This makes us very concerned that even though we paid a great deal of money to provide what we felt would be the best fit for our dog she absolutely did not do well. Their solution was that we should have a trainer work with her and rehabilitate her to attend their camp. Odd that her stay with them triggered a sudden profound personality change. We took her to a different camp (without additional training) and she had no problem blending right in with the new program. This tells us something negative occurred during her stay and this is even more unacceptable because they had an in-depth knowledge of this dog..Our suspicion is that she was caged much more than we expected her to be, we have to wonder if she even received the play time we selected and paid for.
The manager was contacted and seemed to have a scripted response that again did not reflect the relationship we had built up during all the months we had used their facility. We are very concerned for animals that only use them for a few days and wanted to include this review so pet parents can make an informed boarding decision. To be clear we were ok with spending more to provide our dog with the care we felt best fit her needs, However, we are very concerned that she showed such distinct signs that her needs were not met. We did not request a refund, that's not what this is about. We will not ever use this location for any of our animals.
More than one year ago.
Chestnut Loved It
Spent the weekend at Disney but did not want to leave our beagle home. We decided to take him there and he loved it. The people were nice and they offer a lot of services. Only downside is you need to reserve far in advance for more premium services