Brown Paws Rescue
- EllyssaJun. 24, 2020Reconsider a different rescue
This was an email I sent to the owner of Brown Paws today although it resulted in no change in professionalism.
I have been consistently disappointed in the lacking professionalism that Brown Paws has shown me. I understand you are a volunteer based rescue but there is no excuse for the events I describe below.
When I adopted Bear, it was through the most relaxed adoption and vetting process in all of my dog fostering/adoption experience. Do better for dogs and their potential owners.
A week following the adoption I was forced to call his foster mom to request vet records that, during the adoption, I was assured would be mailed to my home address - but this was never done. Why would I call his foster mom for vet records I knew she didn't possess? Because I had no contact information for Brown Paws as no one from your "rescue" contacted me throughout the entire adoption process. When I did receive the photo images of the vet records, they were of such terrible quality because you were sending them discreetly while working your primary job. Unprofessional, at best.
After me and my vet reviewed the records you sent we were confused as they didn't reference the Parvo diagnosis I saw with a video of Bear on the Brown Paws Facebook page - the caption being something like, This is what 6 days of Parvo hospitalization looks like. The personal conversation with you tried to reassure me that this diagnosis was likely not accurate, and the vet records confirm that was likely the case, yet you profited considerably from the kindness of the rescue community through a Go Fund Me campaign using Bear's supposed Parvo diagnosis and hospitalization clearly reaping the financial benefits far in excess of any of the vet bills encumbered during the process - none of which were related to Parvo. Taking advantage of the rescue community is more than unprofessional, I find it disgusting.
I have once again experienced your lacking professionalism in this most recent email. You either have not clearly read the messages I sent or were given misleading information from your staff; either of which show lacking professionalism in your attention to detail, training and staff expectations. In my communication via Facebook Messenger, I had mentioned that I was considering surrendering him. Secondly, your email here lacks any professionalism in creating, at minimum, a template email for those that might be surrendering their dogs that includes any compassion for those trying to make a difficult decision such as this. Instead, you jump straight into contract and surrender information with demands to complete a form and send updated pictures. Thirdly, the message you forwarded is clearly from another surrender with that individual's email information and your daughters home address included. I'm sure they'd be happy to see how you've violated their privacy.
Is this really the best you can do on behalf of all dogs - much less those in vulnerable "rescue-required" environments? If so, you should really reconsider your involvement in the rescue world. I truly hope that this email brings some reflection on your business and personal practices as I believe in the value of the rescue world. If you're going to be in this world, you have to do better. I have not yet made the decision whether I will surrender or rehome Bear but, if I did, I assure you, it will not be to you and your rescue.