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Pet Cab NYC

Pet Cab NYC is a specialized concierge and pet transportation service specifically for pets! Operating in the NYC region, Pet Cab NYC offers rides for your pet (and you) to the vet, hospital, groomer, daycare, therapy, training as well as custom trips out of town. They also transport pets that are fosters and rescues, and pets that are being adopted and purchased from a breeder. Visit Website

Or call (917) 982-6335 or email PetCabNYC@Gmail.com for more information.

Reviews

BringFido Guest Rating

Pet Cab NYC has received a rating of 1.0 out of 5 bones by 2 canine critics on BringFido.

  • Vicente
    Feb 8, 2024
    Scammers

    Pet Cab NYC: Three weeks before my trip to NYC with my 2 Rhodesian Ridgebacks and 5 suitcases, I contacted Pet Cab NYC for a ride from JFK to the city in the morning and then another ride from the city to Newark at night. They were quick to confirm and to send me a link for prepayment of their services. I was looking for their advertised “white glove service” for our transfers. What did we get? An Uber and a cancellation provided by the most incompetent and clueless “company” I’ve ever dealt with.

    When we arrived early morning at JFK, Pet Cab NYC didn’t inform us our ride details, so I called and message them to find out the details. After a slight delay, I was informed that a white van was waiting for us on terminal B. No driver’s name or cell phone number, so we had to chase the white van that was on the other side of the terminal at the Uber pick up area. Long story short, Pet Can NY had simply hired an Uber to pick us up, when we agreed and paid for a private transfer for us and our dogs in one of the company’s cars. When I let them know that the experience was disappointing, they immediately said that the second ride would be cancelled.

    They were caught on their scams and got defensive. Afterwards they said that they would send me the car information for the evening transfer and they would pick me up at 9pm as requested.

    I didn’t receive any more communication from the company, and 30 minutes before pickup time, I got a call from the owner of the company, a delusional woman that told me that she was driving a Fiat and offered me to take my dogs to the airport but I would have to get another ride for me and my luggage and ride separately to the airport. When I refused her insane offer, she hang up on me refusing a full refund for their pathetic attempt to provide a service that they were obviously not qualified for. They agreed with my request, asked for a payment, knowing that they wouldn’t be able to provide the service. This company operates in bad faith and almost criminal ethics. They collect your money and when they need to perform, they change the story and simply cancel the service that, as a traveler, we all rely on. I’m sure that a company this incompetent will not last long, but I advise you to avoid these scammers at all cost.

  • Michael
    Aug 3, 2023
    Total scam

    I booked and prepaid a transfer from JFK to Manhattan (180 USD). They stood us and our two dogs up. Was impossible to get hold of their "customer service". We managed to get hold of a decent taxi that took us. When I wrote to them they "offered" to refund me my 180 USD. It took weeks and several reminders. The money never showed up. I posted a negative review on google. They now made it clear to me that this review did not work in my favor of getting my money back. More, it looks like most 5* reviews on google are made by accounts having only one review. I am not suggesting that theirs are purchased, but it is common that when a company has a large number of great reviews from low posting accounts, that they are in fact purchased. So, pet lovers, if you want to get form point A to B, and still want to use this company, DO NOT PREPAY.

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Pet Cab NYC