Nashville Pet Emergency Clinic

Or call 615-383-2600 or email npecdirector@gmail.com for more information.

• Dawn
  Mar. 4, 2018
  Horrible experience

  If I could post a zero rating, I would. I wanted to share this with everyone in our local area so that if anyone else should ever have an emergency with their pet - be it injury, illness, or, as in our case this morning, euthanasia - that they should NEVER take their beloved animal to NASHVILLE PET EMERGENCY CLINIC at Rivergate. The way we were treated this morning was appalling, disgusting, and unforgivable. I feel it my responsibility to put out the word about these people. We walked in at 3 a.m. with our precious giant kitty boy, who had been showing signs of significant illness for a few months, but especially so in the past few weeks. We had taken him to our local vet in Lebanon a month ago when the symptoms got bad, and they ran a full battery of tests. All labs came back normal, but his symptoms continued and he was showing definite signs of deterioration. We live with him day in and day out, hour by hour - have done since we adopted him at 8 weeks of age with his sister 14 years ago - and we know what his "normal" is. And he was suffering terribly last night when we made the decision to go. 9 years ago, when his sister died, she had had the same lab results and yet was slowly dying from intestinal cancer. It doesn't show up on routine lab work. Our boy was having identical symptoms for weeks now. Anyway, this morning, because he was not a shriveled bag of bones and "looked healthy," we were immediately judged, juried, and executed for bringing in a "healthy cat." We were also chastised three different times by the vet for his being "so very overweight." They even accused us of "wanting to get rid of him" because he was old and inconvenient. They didn't know us, they didn't know him, and they had no right whatsoever to make this assessment in a few minutes' time. We had requested that he be brought into the room with us when they euthanized him because we wanted to be with him during his final moments and didn't want him to be among strangers. They took him away to some back room to which we had no access when we first brought him in, and they finally brought him back in to the room where we had been waiting for an hour as they repeatedly interrogated us and attempted to shame us. He was so dehydrated from the constant severe diarrhea he had been experiencing that his veins had collapsed, and they kept poking him and jabbing him until they could shove a port into one to administer the sedative and ultimately the euthanasia drug. By the time all was said and done, we were both destroyed mentally, traumatized, and were complete basket cases. We had intended to have him cremated, but there was no way on earth we were leaving his body there with those heartless people, so we brought home his body and buried him under a beautiful Bradford pear tree in our back yard. We will never forget what happened there today, and we have since spoken with 3 other people who had horrible experiences there as well. Never again. Be forewarned. Please do not take your furry family members to this sad excuse for a pet clinic. Again - NASHVILLE PET EMERGENCY CLINIC AT RIVERGATE. Thank you.

• Olivia
  Jan. 30, 2018
  WORST EVER - MALPRACTICE - NEGLECT

  DO NOT BRING YOUR ANIMALS HERE.
  
  DR NICK KIRK WILL SAY YOUR PET IS FINE IF HE HAS BETTER THINGS TO DO THAN HELP YOU.
  
  TLDR; CAT HAS KIDNEY FAILURE, BRUSHED OFF WITH A PAT ON THE BACK AND "PAIN PILLS"
  
  They brushed us off so quickly and spent more time giggling in the back like 6th graders while my pet was put under for an x-ray than actually helping. I brought my 2 year old cat in who was in a lot of pain (back pain). The vet (if he is even an actual vet) said "he hurt his back somehow, so give him these pain meds and he will be ok" - I had to BEG to get an x-ray taken of my cat just to make sure, got the x-ray done and doctor said all looked normal. I took my cat home and then to our actual vet the next day and the first thing the vet noticed was an enlarged kidneys. He was SHOCKED the vet at the emergency clinic didn't catch it. He was looking at the SAME XRAY the clinic provided. They didn't even think to run blood work, which was the first thing my actual vet did. They wanted him in and out of there so fast, so they could get back to whatever they were doing in the back (mind you, we were the only ones in the entire clinic). Turns out my cat was in kidney FAILURE. Had I not gone to my real vet I would have given my cat the pain meds prescribed by emergency clinic and would be dead. He is currently being treated now on fluids and antibiotics. It breaks my heart to know how many other animals have come here and been misdiagnosed - Please, PLEASE, DO NOT bring your pets here. These people are 100% incompetent, it breaks my heart they work with animals.

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