Jennie
Reviews (1)
Black mold!
Palace Inn & SuitesI wish I could give 0 stars. At first, I thought it was a decent place. Nothing fancy but decent. Breakfast was basically toast, bagles or a waffle. The problem was what we found when leaving, after staying the night. When packing up to leave, my husband noticed something on the wall by the air conditioner right behind where we had our dog's bed. We took a closer look and the wall was covered in black mold! It was too late to switch, we'd already spent the night... Breathing black mold spores the whole while! Upon checkout, my husband told the guy we were upset and wanted a refund. He wouldn't stop talking over him, kept saying that he'd give us a free night our next stay (umm, no thank you! There won't be another stay, ever!) He clearly didn't understand what black mold is, told us they clean the rooms. Black mold doesn't come off with a typical clean! He wasn't concerned about fixing it AT ALL! We stayed in room 103... Do not stay in that room!!!! And, if you stay here, check your air conditioner and the wall around it. I'd be surprised if it's just in the one room! No compensation, no apology, no customer service, and NO PROMISE TO FIX IT FOR THE NEXT GUESTS. Stay clear of this place!