STAY AWAY!!!

I brought our dog here on Sunday July 12th, 2020 for an evaluation. If I could give zero stars I would. When I showed up for my appointment time no one was inside the building. I had to track someone down outside and let them know I was there. I was asked to bring a couple of his toys and his treats for the evaluation. Bob immediately put a shock collar on my dog and tied a rope around his neck. Then took him outside where all the other dogs were and shocked him every time he looked at another dog. Then brought him back inside after about ten minutes and had another trainer take over while Bob met with another client that had an appointment. This Trainer then pulled on my dogs neck rather hard each time to get him to go to each box and sit and lay down, and repeat. (Not a big deal if that's where this ended) unfortunately Bob came over MULTIPLE times to correct how the trainer was "training" my dog and even said "we don't do it like that anymore" as the trainer was yanking on my dogs neck. They were pulling the rope over his eye that was open and bulging to where I intervened and said they were going to hurt my dogs eye. They then told me they didn't notice the rope over his eye 🙄 Bob also had to tell the trainer to praise my dog when he did the right thing.... I'm no expert but pain with no reward system? I use a basic praise reward system for everything else and it works. No praise or reward, what does that teach your dog? Just to fear me? This Trainer obviously shouldn't have been training on an evaluation or possibly in any other aspect. And an evaluation? They didn't see if my dog knew any other basic skills such as walking, sit, lay down, etc to even see where he was in terms of training. They just wanted him to do the little box routine. Which they had my dog do from 11:30-1:30. My dog was panting and tongue curled, it was warm in the building with no AC, they finally let him have a water break at around 1:30 when they were drawing up my contract for his classes. I also asked about the 20% military discount listed on line after I was quoted $1350 for 18 classes. He only gave me $200 off. So false advertising which just peeved me further. With no prices online, and Bob wasn't the one evaluating my dog I was unsure how this quote is appropriate based on each individual dog like he said. I just felt like he charged what he wanted to charge. Which is fine, his business. But not getting my business for lack of transparency. We are welcoming a baby into our family so I brought him here to brush up on our dogs manners and listening. By the end of our few hours here my dog was petrified of a pitbull puppy and wouldn't look or go near another dog, as well as four days later as I type this my dog still has a rope burn across the bottom of his neck from being yanked around repeatedly (check my Yelp review where I could include a picture). I don't want to teach him to be fearful and aggressive, they didn't praise him or even acknowledge his ball and treats as a training method. If you love your pet and value their safety and we'll being don't take them here. I called and talked to a few other local trainers who were appalled by this experience.

Jul. 16, 2020