Lauren

Member since July 2021

Reviews Bone icon(2)

Under construction

Hyatt Place Charlotte Arrowood

Room is nice and and the staff is wonderful. It is disappointing that the property is under construction as the heavy equipment on property has dug up a significant amount of the grassy area to walk my dog. I was given a room right near an exit, but couldn’t use it since it was blocked by mud and construction equipment. There was a leak from the ceiling in the hall and several of the ceiling tiles were missing. It is because of the staff and how great they are that I gave this hotel 3 bones instead of 1. I would imagine this would be a nice place to stay once all this work is done. I would call to find out if construction has been completed before booking this location. As an FYI, there was no hot water on Monday when I went to take a shower before checkout.

Oct. 23, 2023

Not what they claim

Sonesta Charlotte Executive Park

I was given a clean handicap room for myself and my dog for our 3 night stay on the 1st floor. The back door to the outdoor station for dogs to use is no longer open and now locked due to COVID. I appreciate the first floor, but still had to walk through the front door and back while the back door right next to me was locked. I had a 3 night stayed booked and paid in advance. My key was only good for one night.

The 2nd day I went to the staff and told them I was booked for 2 more nights and they assured me my key was good for 2 more nights. Imagine my frustration when I tried to get back into my room and was locked out AGAIN. This hotel was clean. I felt like I got a handicap room when I didn’t need one because I brought my dog. The handicap room was very uncomfortable for a non handicapped person staying for 3 days. It was nice but I was disappointed.

Oct. 10, 2022

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