Lauren

Room is nice and and the staff is wonderful. It is disappointing that the property is under construction as the heavy equipment on property has dug up a significant amount of the grassy area to walk my dog. I was given a room right near an exit, but couldn’t use it since it was blocked by mud and construction equipment. There was a leak from the ceiling in the hall and several of the ceiling tiles were missing. It is because of the staff and how great they are that I gave this hotel 3 bones instead of 1. I would imagine this would be a nice place to stay once all this work is done. I would call to find out if construction has been completed before booking this location. As an FYI, there was no hot water on Monday when I went to take a shower before checkout.

I was given a clean handicap room for myself and my dog for our 3 night stay on the 1st floor. The back door to the outdoor station for dogs to use is no longer open and now locked due to COVID. I appreciate the first floor, but still had to walk through the front door and back while the back door right next to me was locked. I had a 3 night stayed booked and paid in advance. My key was only good for one night.

The 2nd day I went to the staff and told them I was booked for 2 more nights and they assured me my key was good for 2 more nights. Imagine my frustration when I tried to get back into my room and was locked out AGAIN. This hotel was clean. I felt like I got a handicap room when I didn’t need one because I brought my dog. The handicap room was very uncomfortable for a non handicapped person staying for 3 days. It was nice but I was disappointed.