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PetSmart New London

PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location. Visit Website

Or call 860-440-3321 for more information.


BringFido Guest Rating

PetSmart New London has received a rating of 3.0 out of 5 bones by 2 canine critics on BringFido.

  • Mike
    Aug 14, 2020
    Not a Great Experience

    Showed up to the location for dog grooming services and I was a bit nervous as all three unoccupied employees were teenagers clearly working a summer job. Upon check in, I was told that my appointment was booked for a nail trim and shampoo. I booked a haircut. I was explicitly clear that my dog needed a haircut when the appointment was booked. I was told I would have to wait until September, but I had just wasted two hours and decided to leave.

    Given the nature of COVID, and everyone being inconvenienced for one reason or another I was reluctant to call corporate. Everyone makes mistakes, I get it, but figured they should at least know so that it doesn't happen to someone else.

    When I called corporate I said, " Hey, I hate to be" that guy" buy I just had a bad experience and I just want to register a complaint." The phone hung up. This was the corporate customer service line. For reference that is 1.888.839.9638.

    Needless to say, what started as a moderate inconvenience, ended with their corporate customer service line throwing me the finger. There are a number of places you can get your dog groomed. I would highly advise against this location, and given my experience with corporate, anything requiring PetSmart customer service.

  • Alex
    Mar 3, 2019
    Love It!

    I have two goofy dogs of my own and it can be a handful taking them out but when I come here the staff are so nice and the grooming saloon is amazing! Hands down my favorite PetSmart!

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PetSmart New London