PetSmart New London

Or call 860-440-3321 for more information.

• Mike
  Aug. 14, 2020
  Not a Great Experience

  Showed up to the location for dog grooming services and I was a bit nervous as all three unoccupied employees were teenagers clearly working a summer job. Upon check in, I was told that my appointment was booked for a nail trim and shampoo. I booked a haircut. I was explicitly clear that my dog needed a haircut when the appointment was booked. I was told I would have to wait until September, but I had just wasted two hours and decided to leave.

  Given the nature of COVID, and everyone being inconvenienced for one reason or another I was reluctant to call corporate. Everyone makes mistakes, I get it, but figured they should at least know so that it doesn't happen to someone else.

  When I called corporate I said, " Hey, I hate to be" that guy" buy I just had a bad experience and I just want to register a complaint." The phone hung up. This was the corporate customer service line. For reference that is 1.888.839.9638.

  Needless to say, what started as a moderate inconvenience, ended with their corporate customer service line throwing me the finger. There are a number of places you can get your dog groomed. I would highly advise against this location, and given my experience with corporate, anything requiring PetSmart customer service.

• Alex
  Mar. 3, 2019
  Love It!

  I have two goofy dogs of my own and it can be a handful taking them out but when I come here the staff are so nice and the grooming saloon is amazing! Hands down my favorite PetSmart!

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