Jackie

Member since July 2019

Reviews (2)

Mixed experience - great staff - not so great parking

It pains me to write this review because initially we were thrilled with the Waterfront. The staff was helpful and friendly. Our dog was very happy with the adjacent lawn and walk along the bay. We were pleased that parking was provided on the premises close to the front door BUT the next morning, we found our car had been broken into with the passenger side window broken and items from our front seat stolen. The staff was reassuring and asked us to fill out a claim - but that claim was rejected. (I wonder why they didn't know or tell us that it wasn't covered?) The area is a bit dicey so it shouldn't have come as a surprise that there was a theft but I would have wanted the hotel to provide a security camera or guard, knowing what the neighborhood is like. There was a staff member who admitted that this wasn't the first time this happened. I give them four stars, because it was a great place for our dog and if you don't have a car, then no worries.

Dec. 01, 2020

Lovely Setting

DoubleTree by Hilton Hotel Berkeley Marina

Decent accommodations in a lovely setting with lots of grassy areas for your pup.

Oct. 27, 2020