Cristal

Member since August 2019

Reviews Bone icon(1)

Friendly hotel

Aloft El Segundo Los Angeles Airport

We booked our hotel through "BringFido" since we were traveling with 2 large dogs. The booking was easy.

The front desk was very sweet and accommodating. I would say almost all the staff greeted our boys. And all asked if they can pet them. Very polite. Our dogs is a Bernese Mountain dog and a Belgian Malinois.

We stayed here on Thursday-Sunday Oct 17-20. The price was good. Especially for it being dog friendly. The rooms were small. So we didn't get to move around too much.

We did have an issue being at the pool with my 9 year old son, husband and both dogs. Our dogs are very well behaved. They don't really bark, they greet everyone. No issues.
So while I was watching my son swim, I put my feet in the water and had my Berner sit along side me. He drank the pool water. Which I don't see anything wrong with that. However, this man from the same hotel we stayed at, looks out his window, and starts yelling at all of us. Saying it's disgusting that I would allow my dog to drink the pool water. He says pool swim in that you know. I didn't engage. All I said was ok. And continued on with my family time.

The guy called the front desk to make a complaint about us. The front desk handled the situation nicely. She was trying to be flexible on both sides. But this man came out of his window again and was continually yelling at us. Luckily some bystanders saw what happened and backed us up on this. But the rule was, the dogs couldn't be as close to the pool as my dog was, but they were able to be in the pool area. So I move, no problem.
As we were getting ready to leave. I was drying up my son, and my husband grabs his Belgian and pets him down, and this man comes out again and was yelling at my husband, so we decided to yell back. Then made a complaint to the front desk that this man continued to harass us with our dogs. The guest who stayed there complained and we did.
The manager ended up comping us with some freebies. But I was still bothered that we got harassed by this man. This is a pet friendly hotel. And maybe he didn't know that.

But to end this review, we still had a great time which is why the full stars was given. I will come back here since this is the only dog friendly hotel I found in the area. Thank you Aloft for the great stay!

Oct. 21, 2019

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Aloft El Segundo California
Aloft hotel Los Angeles California el segundo
 
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