The worst hotel experience

We stayed for one night but it was not a pleasant experience. The room had a bad odor and we went down to the front desk and spoke to the manager. He said we could move to another room but that was worse. It was dirty and the refrigerator door came off when I opened it. The bedroom closet was off the hinges and could not open it. We went down to the lobby and the manager asked if that’s better and we said no and told him the problems, he started yelling and said if you want you can leave and get your money back. I was very upset with his behavior. We went to dinner and came back and said he was sort for yelling at us but did nothing to compensate us for the room. We stayed there because we were not familiar with the area and we didn’t know who else in the area take dogs. I would like to speak to someone further regarding our stay.

Sep. 11, 2023