John
Reviews (3)
Nice place to stay
Drury Inn & Suites Memphis SouthavenConvenient location, comfortable hotel, no problem with having the pup-dog with us. Would stay there again.
Needs renovations
TownePlace Suites by Marriott TexarkanaWe were traveling with our small dog, for the night of Sept. 15, 2022. When arriving at the hotel, we were assigned to Room 116. A quick inspection of the room revealed a line of mold/mildew across the ceiling, along with numerous blisters from what appeared to have been a water leak in the ceiling. It also appeared that no attempt had been made to repair the damage from this water leak. My wife is extremely allergic to mold/mildew, so this issue was addressed to the desk clerk and the on-duty manager.
We were immediately relocated to Room 100, a suite. Fortunately there were no mold/mildew issues in this room, but the room itself was filthy. The carpet was way past due for a scrubbing and was torn in several places, some of the curtains were torn, bathroom baseboards were dirty, one wall in the kitchen area had something smeared on it that looked like grease and the HVAC units all had a gritty/silty substance on the vents. The HVAC units looked so bad that we did not turn them on. It looked to me like the entire hotel was way past due for renovations.
This was my first stay at a Marriott since joining Bonvoy several years ago. It was very disappointing, to say the least. I have stayed at other Marriott properties over the years prior to joining Bonvoy and was always satisfied with the experience. Not this time. Considering our experience on this visit, I feel that we should be compensated in some manner by Marriott.
Nice stay
Embassy Suites Little RockGreat attitude of staff, clean, good location, reasonable cost.