Beware!

Beware of Dog Star Resort kennel. Brought our young lab for an eight day stay at the end of July, 2022. We had given the owner, Carol, four names of people to call in case of a problem as it was our dog’s first boarding experience. When we picked our dog up eight days later we noticed he had a terrible, croup-type cough. He looked thin and seemed lethargic. The symptoms got worse over the next two days. I called our vet who wanted to see him right away. He detected a bad respiratory infection and weight loss. He put our dog on two weeks of antibiotics and cough suppressants. I called Carol, the owner, and explained what had happened. She was completely unsympathetic and took absolutely no responsibility for what happened. She said she heard my dog coughing 4 days before he was to be picked up but “didn’t think it merited a call” to one of our contact people. There was no offer to pay part of the vet bill, to chip in on the medication he needed, refund a portion of the boarding bill or even to call back after a few days to check on his health. She did, however, email me a list of other kennels to go to in the area. Rude.
My fully vaccinated, healthy young lab went into Dog Star Resort feeling great and came out eight days very ill. The owner could not have cared less. What kind of dog care is this? Avoid this kennel and it’s owner.

Sep. 09, 2022