Horrible Experience

I never write reviews but I felt the need after my experience with Whiskers.

My dog has a stomach issue and requires meds 3 times a day. Before his stomach issues we always used a local dog sitter who would take dogs into his own home.

Since then we have only used sitters who can sit at our house. We had a 15 day trip scheduled for September and found out 4 months before the trip that our regular sitter would be unavailable. We started researching new sitters immediately . As I am sure you know, it's not easy finding someone to trust to stay with your pet and home.

Our vet recommended Whiskers and 2 other sitters.

We met with the Whiskers owner twice. Once alone and once to introduce us to the sitter she was assigning to our dog/home. For some reason she said it would be an issue to have the same sitter for all 15 days (we did not want multiple sitters - tried it once and it was a mess). Eventually we were introduced to someone who could commit to all 15 days. During this meeting we asked for references for the actual sitter. They seemed upset by this. She wanted to provide a reference to her company only. I wanted a phone number to speak to someone who had used the sitter she was assigning to our dog. They said she would get back to me.

We also asked for the sitter's phone number so we would tell him when there was a package coming and to ask for an occasional photo of our dog. They said no - all communication would have to go through her. I reminded her that we would be in a time zone 7 hours ahead and that we needed direct communication. Again, they would think about it.

3 days after the meeting (4 weeks before we were leaving from our trip) we received an email from them saying we were not the right fit. We emailed back and called. She would not speak to us. No more contact.

How could you do this to anyone? It took us months to find and agree on Whiskers. What a horrible experience. I can't remember the last time I was so upset by something a vendor did to me. The only thing I can think of is we were fired because we asked for a reference and a mobile number. I would never ever recommend a company that treats people this way.

ZERO STARS!

Oct. 03, 2022