Not Like Other La Quintas

This was a +$700 stay with our small Havanese. When I arrived late at night, I was handed a sheet of paper. This is where they told me about the $25 day pet fee & said a bark complaint will cost you $250. We stayed in Sept 2022. Then, they sprung the surprise that we don't stay in the hotel, but an annex on the other side of the railroad track because we have a dog! That's literally as well as condition of the location. If I stayed by myself, I would've been very nervous as it seemed unsafe.

Late at night, there were commercial trucks of all sizes parked around it and 3 men suddenly appeared. No security and dim lighting. With dog and luggage, we made it to our room on the 2nd floor & was informed by my other half, that there were 3 ants in the bathroom on the walls! My dog just wanted to hide & that was unusual behavior. For some reason, she even drooled and never does that either! So, I wiped up the wet spots on the uncarpeted floor & noted the floor was dirty as the tissue came up brown!!! Then, I noticed ants, too, so I stepped on them, called the front office, and mentioned that I might need to be moved. I was tired as it was late and unpacked and then saw more ants coming out of the floor boards. We counted up to 18 that I stepped on & I called & asked to be moved. They 1st offered a room next door that I declined as the ants were coming out of the floor boards on at least 2 sides of the room & in the bathroom. So, they made an exception & moved us to the 1st floor or the main hotel.

We packed and went. THEN, we learned throughout the night that the headboard of the bed was on the same wall as an exterior door and the first person made a huge amount of noise at 1:30 am. The noise continued thru the night & my dog only barked the first time as we all jumped. At 4:32 am, I called the front office and asked to be moved again as I hadn't slept due to the slamming door. The next day, there was only 1 room that was right next door, but we took it as it was a room away from the exit door. Worked fine, even though closet door was broken shut. Overall, a nightmare of a stay & honestly, the main hotel, although cleaner was really not detail cleaned.

The 1st room was filthy. The 2nd room had a broken rod for the window shade hidden behind the bathroom door & the carpet looked dirty. The 3rd room had a broken closet door and the carpet could use a cleaning. There is ample area to walk your dog around the hotel, but no specific area. The wifi didn't work well in the annex, but was ok in the main hotel, but not the best. The breakfast is ample. I really wish I could say the room was nice, but we had a lousy experience and had to pay for it, too. I'm also glad that my dog didn't get bark complaints as she was quiet. I wish I had read your reviews so I knew about the annex, but nothing could've prepared me for what we went through.

Oct. 19, 2022