Expected A Lot Better

Reserved two rooms, one specifically with a sofa for my adult disabled son who must sleep in the sitting position due to risk of stroke. Received notice this room would be on third floor but with elevator. I replied that that would be fine.

Got there. New girl at check-in desk, first day on job. Computers are down. Room for my son is on the ground floor and without a sofa. Told her I was told it's on the third floor. Nothing available on the third floor. She was trying very hard to be helpful but lacked sufficient training. Offered a ground floor room (without the sofa but with a jacuzzi, which was of no use or desire) but with little else available. Decided we'd build a "pillow fort" to prop up our son But when we got to the room the door was wide open, and the a/c was not functioning, with a circuit board dangling beneath the unit. We replaced the board and got the a/c to work. Then discovered the window was open and would not close properly. We placed a cane in the window to bar entry to the room from the outside. At this point the front desk clerk said she'd comp the room, which did not happen and we were charged full price.

In the other room for my wife and I, the door was warped and wouldn't close enough to allow dead-bolt to engage fully. Refrigerator hummed loudly. Toilet ran every 20 minutes - heard rushing water to fill the tank. Alarm clock went off at midnight.

On my son's end of the building the exterior door would not open with the key cards given. On our end of the building the exterior door would not lock at all and anyone could enter. Also the entrance to this door had trash can top (tray) full of cigarette butts and food, and trash was overflowing. Breakfast looked nice but the regular coffee urn was empty when I arrived by 6:45 a.m. and not refilled in a timely manner (the breakfast area was busy). No bread for toast available. When I went to grab a cup of decaf at 09:45 am prior to checking out the decaf urn was empty. But the dog had a lovely time.

Oct. 19, 2022