The worst experience of my life

I recently went through a terrible experience with Gulf Coast Veterinary Specialist in Houston and I want to help others by not having to go through the same experience I did.

Back story, I have had Jaycie for 14.5 years. She was my first dog and I have had her half of my life (I’m 29 now). We have used GCVS for the past two years due to her medical issues. She got extremely sick on the 19th and we brought her to GCVS for treatment. They told us that her tracheae had collapsed 90% and they would need to see if she would be a candidate for this surgery to help her to breathe.
They had her in an oxygen tank for a few days and they went from telling us she was a candidate to saying she wasn’t.
When months prior her trachea had collapsed 60% and they had told us we shouldn’t worry about it.
(There is more to the story that I can address at another time)
Long story short we were faced with only one option and that was to put our baby to rest. They told us she was in a drug induced coma and she wasn’t wake. My mom was just going to docusign so they could euthanize her. Something told me no and we needed to go up there.

We told them we would be there in an hour and they would have everything ready for us. The employee came and got us to bring us in a room and almost accidentally brought us in a room with another family and their dog. She then brings us back to the waiting room and comes back a few minutes later. We asked her is our dog still sleeping? Is she awake? She had no idea.
She then comes back 10 mins later and takes us in another room. Where we are asked for the fourth time what we would like to do with our dogs remains.
They then proceed to bring her to us AWAKE (after saying she was in a drug induced coma)
Fast forward to after one of the hardest moments of my moms and my life and we clicked the button for them to come get Jaycie.

The same girl comes into the room and asked if we wanted more time with her or we were finished and we told her we were ready.
My mom was sitting down holding Jaycie and asked for me to help pick her up. When I stood up I picked up Jaycie
I then proceed to hear the employee of GCVS start talking about a balance on our account.
I then cut her off and say “okay, this is a little inappropriate right now considering..”
She then proceeds to try to pick a fight with me and starts smarting off to me asking “how is it inappropriate” I then tell her that she had been inappropriate through this entire traumatic experience. She was trying to start a fight with me.
She then says “your dog is peeing on the floor”
This is while I'm currently holding my dog that had just been put down. I have her lifeless body in my hands and this “employee” is standing there with the door half open and a disgusted look on her face looking at my dog and me.
I was so upset I told her to go get someone to help her. Because what am I supposed to do. I can’t put my dog on the floor.
she comes back and was still just extremely rude and hateful and I didn’t even feel comfortable giving her my dog at this point.
My mom proceeds to go outside and I went directly to the front desk and with tears rolling down my face I told them what had just happened.

This happened on Thursday the 26th and I have tried to call GCVS twice and have yet to hear anything back from them. Not only am I dealing with the loss of my dog but I’m also dealing with the hurt of this entire experience. This is a moment that will be burned in my mind forever and I do not want another family to have to experience something so traumatic with an already tragic moment.

Feb. 04, 2023