Horrible Management

We left early. We were in Flagstaff for my partner's back surgery. On our last day, I went to the store to get him some medicine (one day after his surgery). When I was gone, housekeeping had knocked on the door. When my partner yelled at them to keep the door closed THREE TIMES (as we also had our dog with us) they went ahead and opened the door not a smidge but WIDE OPEN. Well, our dog ran out of the room towards to busy street. The staff did nothing to assist in getting the dog back, seeing CLEARLY that my partner was lying in bed recovering from back surgery.

This caused him to GET UP out of bed, and in terrible pain, go out and try to get our dog back. He had to grab his cane and without even thinking made his way outside near the street to get our dog back. Thank God nothing happened to our dog! However, what we do not know is if this did any permanent damage to my partner's recovery! He got in the room and preceded to throw up he was so nauseated from moving! We left that place EARLY that day and they refuse to give us a refund. The complete indifference from the management and lack of even a simple apology, even after I wrote them an email explaining the situation and asking for a refund. They simply DO NOT CARE. AWFUL.

May. 16, 2023