Does not allow more than 2 dogs!

While travelling across the country with my three dogs, I called this hotel in the afternoon to book a room for this evening. I told the person on the phone that I was travelling with three dogs, two large dogs and one small. I actually spoke at length with the person on the phone about the dogs and she also was an animal lover. I was able to book my hotel room with a credit card and received a confirmation e-mail.

I always try to stay at La Quintas because they are very pet friendly. However, when I arrived at this specific hotel in Shreveport the receptionist was on the phone with another customer and was speaking very rudely to them, I was just glad it wasn't me. Once she was done on the phone I informed her that I was here to check-in and that I had a reservation for myself and my dogs.

She asked how many dogs I had and I told her that I had three dogs with me. She informed me that they only allow two dogs and they can't weigh a combined weight of more than 100lbs. I told her that I had made a reservation and told the person on the phone that i had three dogs and described their sizes to them and it didn't seem like it was going to be an issue. She reiterated to me that they only allow two dogs. I asked if she could make an exception for me considering it wasn't my fault that someone else made a mistake. She said that they only allow two dogs again. I asked if they could make an exception and I was a loyalty member. She said that she would have to call the manager and that the manager would definitely say "No".

After coming to the conclusion that they would not be allowing me to stay at this hotel with my dogs I told her to cancel my reservation and I left. After driving all day this was extremely frustrating and I had to find another hotel that would allow me to stay with my three dogs. I had to drive another 45 minutes to the next city to a pet friendly hotel that would allow my dogs.

May. 04, 2019

Perfect For Dogs!!!!

This is absolutely the best hotel we’ve ever stayed at with our dogs! We travel with 5 dogs so we encounter plenty of challenges and issues with hotels on a regular basis and this place made life soooooo easy! The first floor rooms have direct access to the outside allowing for easy potty trips. They had no issues with us having 5 massive dogs. And they have a restaurant in the building open 24/7. Highly recommend staying here. Additionally a very clean and classy hotel on the hilltop with a gorgeous view.

Apr. 10, 2019