DO NOT TAKE YOUR PET HERE

The management is horrendous. We tried to fix a dispute about our dogs and how they were treated and as we brought up our concerns, they were disregarded. Management was extremely passive aggressive on the phone. It seems there are more mangers than people actually working. My dogs were put into one of the rooms for 4 days. One is six months old and the other is 3 years old. My puppy obviously has different food than my adult dog. Both of their food types are labeled and include how much to give. Even with these precautions, my puppy was fed adult food ( the pieces are much bigger so it’s obvious). A six month old puppy consuming adult food inevitably makes them sick. So while my puppy had diarrhea all over in the night(for days), both my dogs had smeared it all over the room and eventually their toys had been coated. This is fine, if they would have corrected the food issue and cleaned. Not only did they feed the dogs the wrong food the next day, they walked in on the dirty room and fed them in it, only to clean it after. My adult dog was so distraught she refused to eat in the set conditions, when placing the food bowls down they put it in front of the wrong dogs. My older dog will not eat puppy food, so we don’t even know if she was eating while we were gone. On vacation not only did we have to watch everything on the cameras constantly, we almost debated leaving in the middle of it just to go back for the dogs. More time was spent calling the facility than enjoying our time off. The employees can’t fully be to blame, they are overworked and underpaid. The managers mistreat their employees as well. Overall not sure this place is safe or sanity for your pet.

Jun. 14, 2023