Mean employees

Let me start with the positive first.  The atmosphere and music were great. We came a year or so ago, and had good memories of the place.

But we came again tonight to relive the nostalgic moments, and boy were we disappointed. My family was treated so poorly and with such disdain. All this place cares about is your money. Human decency is out the door.  

 My family arrived at 6:00pm to meet my extended family at Shenanigans. To say the service was poor and would be disingenuous. There was no service. We sat there for an hour and a half and not one server acknowledged our existence, My husband went into the bar area and begged someone for service. I later found out a waitress told my cousin before we had even arrived that "white people don't know how to follow instructions." My husband is white!

Next, we ordered from the food menu. I ordered the fish and chips, because the menu advertised two pieces of fish, and I thought that would be the perfect meal to share with my hubby. The waitress brought it out with an attitude and grudge, dropping it in front of me. One piece of cold soggy fish and equally sad and limp fries.  I sent my husband back to inquire what happened to the other half of our meal. Their response was, "Never mind what the menu says, we go by the QR code."

The topper of the evening was when we ordered drinks. And just when we got them, the waitress told us we had to leave because it was 9:30 and our 17-year-old son was with us, enjoying the music. I told the waitress there is no sign posted and your website states otherwise, would it be okay to leave at 10, as per the California curfew? The website only states that no one under 21 is allowed to drink alcohol, and cannot be here without a parent. No problem. I understand rules and policy. But then another employee comes out like a raging bull telling us we had to leave. I asked if I could speak to the manager. Her response to this was summoning their 3-man security force to escort us out.  To say this was embarrassing is an understatement. 

It would have been nice to be forewarned, ahead of time, so we could plan our drinks and food orders accordingly. It was 9:30pm and I was booted. My initial reason for visiting was to enjoy a bite to eat and the live band I was nowhere near drunk as accused.  

What kind of threat is a lady in a wheelchair enjoying the night with family?

I guess we won't be back. Customer service and care for establishment matters. It is unfortunate that the purchasing of liquor is the only thing that will keep your business alive for now.

Jun. 18, 2023