Wrong Room

We had made the reservation on June 26, 2023. We reserved a suite that showed it was pet friendly and showed the pet policy upon confirmation of the reservation. Upon checking in, we mentioned the dog and we were told that they were not able to give us our room. We were downgraded to the basic average, non-descript, run of the mill room on the second floor. To make up for the inconvenience, we were not charged the $20 for the pet fee (great, thanks). There are so many other places to stay that are dog friendly in town, we will not be staying at Howard Johnson.

Aug. 20, 2023