Don't be fooled by the smiles and show

I spent well over 70000 at this establishment over a 3 year period. Tests were repeated, which didn't need to be, and the overabundance of vaccines resulted in my dog getting both bortedella and kennel cough. Not even a sympathy card from them when Midnight passed. That can't even compare to the experience with the trainer. This woman took thousands in packages for the new puppy. At first, things were good, but as time went on, my dog became fearful and aggressive. Their answer was always more training (even though her methods clearly were not working and were outdated according to the Association of Trainers). I know there have been other complaints about this. To make a long story short, this woman deliberately told us that when introducing a new dog that the new dog goes in first. This resulted in a hospital visit for both my roommate and dog. It also resulted in a dog not getting a home and the trainer pressuring my roommate to report the rescue and have the dog put down.
She also pressured us to take our dog out of daycare and have her train her at the house. When my roommate explained we needed daycare that week due to home renovations, her response was, "What does that have to do with your dog being alive or dead?" She then grabbed the dogs (prong) collar and yelled for her to cut it out (the dog was exhibiting fear and the next day was diagnosed with an ear infection by a different vet.) This happened in the lobby in front of other staff. Two weeks away from this woman and our dog was fine. Introduced a new dog with our new trainer. They are thick as thieves. I have seen other reviews about this establishment not being fear free with their methods. I have to agree. This place has proven time and time again to be a money grab!

Aug. 20, 2023