Lijun

Member since September 2023

Reviews Bone icon(1)

worst kayak experience ever

Half Moon Bay Kayak Co.

We came here and were looking around to rent kayaks. My 4 year old daughter was very excited and she was immediately attracted by life jacket in the store. I picked up one with the right size for her. But she doesn't like the yellow color, so when the front desk man came in I asked him if we can get the different color. He said we go by size not color! Till now we have been very polite even though I felt he is not very friendly to us.

That's fine, we went outside and I convinced my daughter the yellow color is fine and we came in the store again, we stood there and waited there to be served. During this time we just stood there still, didn't do anything.

The man saw me, he suddenly pointed his finger at me and shout loud "do not touch the lift jacket again!!!"

I have to mention that, first of all, there is no sign saying that no one can touch the life jacket. Second of all, we didn't do anything, just standing there, so shocked that he suddenly pointed his finger.

We were never treated like this before, we immediately left and felt extremely upset. I feel being treated differently as a female customer with a minor. My daughter started crying in the car after she realized the traumatic event and she kept on asking me why the "uncle" did not let her kayak.

I came back again and told him how upset I was, he shouted at me again "leave the store!"

Sep. 02, 2023

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