Disappointing Lack of Communication and Concern for Our Pet

My experience with this emergency vet clinic left much to be desired. My dog was in critical care, and while some of the doctors and staff initially showed concern, things took a concerning turn towards the end of her stay.

Firstly, there was a significant lack of communication among some of the doctors and staff, leading to contradictions about my dog's condition. This inconsistency left me feeling uncertain and worried about the quality of care she was receiving.

What troubled me even more was the sudden push for euthanasia. I had questions about my dog's care and was met with resistance when I asked for the feeding tube to be flushed or replaced, which could have given her a fighting chance. Instead, the doctor seemed more interested in pushing for euthanasia.

In the end, the doctor's failure to listen to our request to save our dog, even through a relatively simple procedure like replacing a blocked feeding tube, was disheartening. It left us with a sense that our dog's best interests were not a top priority at this clinic.

Furthermore, attempts to discuss the quality of treatment, care, and the charges on our bill with the practice manager went unanswered. Requests for open communication to get answers about my dog's care and the bill were consistently ignored. Despite our repeated requests, the practice manager never fulfilled our request to speak via phone, leaving us in the dark about important details.

While it's worth mentioning that this clinic seems to handle minor issues like UTIs and other minor problems effectively, my experience with critical care left much to be desired. In cases where a pet's life hangs in the balance, how a practice handles the situation becomes paramount. Having unresolved questions about my pet's care during such a critical time made it incredibly challenging for me to properly grieve and find closure.

Additionally, the ability to openly communicate with the practice manager to resolve issues or seek clarification on billing matters is of paramount importance. Unfortunately, my attempts to engage in this crucial dialogue were consistently met with silence, leaving me with unanswered questions and a sense of frustration.

Based on my experience, I regret to say that I cannot, in good conscience, recommend this clinic to anyone, even in the most critical of circumstances. The lack of effective communication, concerns regarding care decisions, the push for euthanasia without thorough consideration of alternatives and unresponsiveness of the practice manager have left a lasting impression that I believe others should be aware of when considering where to seek care for their beloved pets.

Sep. 12, 2023