Never again will I use them

My wife took our dog to get a consultation for a knee injury. This is the 3rd time we have used this Vet to treat our dogs. After our dog had her 1st surgery on her knee and after we had another dog get surgery on his knee, we wanted to let this hospital treat our dogs again. Last Saturday, my wife went to Gulf Coast and got a consultation for our dog to get her scheduled for another knee surgery. The staff took over $200 for a fee to tell us that we would need to wait 3 weeks before we could get our dog a surgery date and that our dog needed to lose weight before the Doctor would operate on her. We asked if we could use another doctor who was available to do the procedure sooner and was told that we would need to pay another $200 plus for a second consultation? We asked of the 1st vet could share their notes with their colleague, because we work during the week and wanted to get our dog scheduled in less time due to her suffering. This was not acceptable for them. So, after we have spent over $15,000 dollars for your services over the last couple of years , you want to make our little dog suffer for 3 weeks so the 1st doctor can go on vacation? You would not waive the 2nd consultation fee and let the 2nd doctor schedule a surgery until we make another appt and paid another $200 plus consultation fee? So, this is how you nickel and dime your customers? Hear this Gulf Coast Vet- You made my wife very angry and cry. We love our pets and will pay to get them the care they need. We will not let someone take advantage of us by nickel and diming us and to disrespect and delay the care we need for our dog. If you think that that this was fair to us, then let’s hope that we decide to use your services in the future. Paying you over $200 for a consultation and have a Vet tell us that our dog needs to wait 3 more weeks for this procedure because she is overweight and the doctor needs a vacation, sound like you do not care about our family and only about more $$$ and your convenience. Thank God we live in Houston and there are many other Vets that we can give our hard-earned money to care for our dogs. Signed, a not so happy past customer. You may know who we are, but I doubt you will ever care about this review. Maybe other readers will.

Oct. 30, 2023