Didn’t feed my dogs 2 out of 5 days

DO NOT BRING YOUR DOGS HERE!!!
THEY DIDN’T FEED MY DOGS!!!!

My dogs stayed for 5 nights. I packed the exact amount of food in quart size bags for each dog. Each dog is fed a different food and have different supplements so those were put in the bags. Each bag labeled with date and dog’s name. Literally, all they had to do was put the food out. I also packed and instructed them to use slow feeders for each dog because they eat too fast.

On pickup, I was given back 8 bags of unused food (4 bags for each dog). I asked the manager if they were fed that morning and she “don’t know”. The owner calls to apologize and say she’ll “get to the bottom of it.” Manager says camera looks directly over my dogs’ kennel. Owner says she “can’t view into the kennel.” I was told [redacted] comes in at 5am-7am to feed. Manager and staff are there from 7am-7pm. [redacted] comes back from 5pm-10pm to feed again. [redacted] is there alone. [redacted] knows where cameras are located and which kennels can be seen and which ones are hidden. [redacted] says, “I fed your dogs” but “I don’t know why you have extra.” [redacted] says Zuki ate all his food and tried to eat Cooper’s each time, but can’t explain why Zuki wasn’t fed 4 times. He explained that the first night Cooper didn’t eat all his food so it was picked up and offered again the next morning. He cannot explain the other 3 missed meals. The manager tells me that [redacted] is supposed to report when dogs are not eating so that they can notify pet parents. [redacted] didn’t follow protocol. If he picked up the food because they weren’t eating (as he claims) then why did Zuki chew on his food bowl? This shouldn’t have even been left in the kennel at all. It’s a hazard! So, hoping he didn’t ingest any of the plastic.

The staff is sticking with the excuse that my dogs “must not have eaten” as “this sometimes happens”. Yes, I’m aware that some dogs are like this and most of the time, the owners are aware of those issues before boarding. My dogs have been boarded multiple times and have NEVER had an occurrence where the didn’t eat. (They have slow feeders for a reason.) It’s also a little suspicious that BOTH dogs didn’t eat the same amount. (Not likely.) Still… I’ve only been given a true explanation for 1 missed meal by Cooper. I was told that he was nervous the first night and didn’t eat his pm meal so he ate it the next morning. They cannot (or will not) explain the other 3 missed meals by Cooper. I was told by [redacted] that Zuki ate fine and even tried to eat Cooper’s food. They cannot (or will not) explain his 4 missed meals.

Owner refunded our money for the stay but cannot provide any proof that our dogs were actually fed during their stay. Watch out for [redacted]! He’s a hot-head and an instigator that told ME that I shouldn’t own dogs because I asked what happened and questioned his (lack of) excuses. The rest of the staff? The ladies that I came in contact with were great. They seemed to genuinely love their jobs and enjoy working with the dogs. They were appalled that my dogs were not fed and seemed genuinely concerned. However, none of them could offer an explanation because no one else is there when [redacted] is there.

What else is [redacted] doing to your pets while he’s there alone?

Jan. 11, 2024