Great park but are they trustworthy?

I had a GSP puppy that I wanted to socialize and I was happy to discover Fetch! Awesome look, nice people, clean. I was happy about the vaccination requirements. It suggested a value for the dogs and their wellbeing. There were dog fights every time we went, but this may be normal for dog parks anyway Regardless, its business model is membership and that of being a so so bar. Choosing to cancel is a challenge! We had the monthly. Neither the app or the website allow you access to your account. After a confusing conversation with the staff, I eventually learned that I needed to email Fetch at an email address that cannot be found unless a staff member chooses to tell you it. They also stated that they do not do cancellations at the site. The "corporate office" has to do that. Despite cancelling ahead of the next billing cycle, was still charged. Thankfully, they did eventually refund me. I had to give two bones because it is an awesome-looking spot and some friends of mine really enjoy it. Nevertheless, trust is important in business. Their lack of transparency about membership and cancellation makes them untrustworthy to me. As for the bar, not really worth the membership to get a drink there.

May. 19, 2024