Deserves zero bones!

Prior to a couple weeks ago I would have rated this place very high. However I am extremely disappointed in the unprofessional way they handled closing the St. Pete location. At this point I'd rate them zero stars.
They sold me a 10 day daycare package for over $300 in mid February and disclosed they would be closing the store February 29th. The next day I attempted to take my dog they had a sign on the door saying they were temporarily closed for the morning. They never opened again, never contacted anyone, and despite my calling and visiting other locations and leaving messages asking for a refund, I've received nothing. No contact, no response, no refund. I talked to many others who were treated the same. Seems like they quickly took money for services not provided and rather than refund, they are going ghost. Either I get a refund soon or I am getting a lawyer involved and asking for not only a refund of what I paid but compensation for days missed from work because they closed unannounced. I will also tell everyone I encounter not to trust these people with your pets. If this is how they do business, one can only assume they cut corners with pet care too.

Mar. 05, 2024