Very disappointing stay

I was expecting a room on a floor with direct access to the outside, but was placed on the 3rd floor. The "secure" door to the exterior was broken and accessible to anyone. My room had a bad lock - it let me in the first time, then I had to get an employee to come back and help me with the keys, multiple times. Keys were reprogrammed and still didn't work. I thought they would have maintenance fix it the next day while I was gone, but no luck until I came across the maintenance man myself and asked him to do it. This 100% Non Smoking hotel had a strong odor of cigarettes, marijuana, and air freshener through the hallways that made me nauseous and I could still smell it in the room. The carpet in the room was filthy, as was the fabric on the daybed. I left after the first night of what was supposed to be a three night stay.

Mar. 19, 2024