Beware!!!!!!!!!!!!!

We brought our Shih Tzu in for a full cut. Dropping him off seemed ok. The shop wasn't overly busy and everyone seemed nice. When I picked him up he looked very nice, except for one long spot they missed. When I brought my baby for his second cut I wish I had just walked OUT. But I wanted to give them another shot. It was only one long spot and his hair can be curly there...I understood. This time the shop was chaotic...It felt far too booked. I should have listened to my heart and LEFT.
I brought to their attention the missed spot and asked them to please not shave his balls....went into a story as to why...and I asked them to please leave his eyelashes alone. When I picked him up I could have cried. First of all the shop was A MESS. Hair everywhere. This time I also noticed hair all over the merchandise for sale on the wall...SO gross. The front desk guy couldn't find me in the system....was running around asking questions. Nobody seemed to know anything about my dog! The whole thing was a mess and a complete anxiety attack. Once I got him home and calmed down I noticed that they only cut his mid section very short and jagged, and his feet very close, his leg hair and neck hair is poofy and makes his feet look ridiculously small, and it's cut jagged. The long spot that I brought to their attention is still LONG. They shaved his little face around his nose so close that I can see the skin... but didn't touch his cheeks or his head, so his face is a ridiculous shape. AND....they shaved his eyelashes COMPLETELY OFF!!! ANYONE who has a Shih Tzu knows how heartbreaking that was....and now his eyes are constantly watering... AND....they shaved his balls. Thanks for hitting everything on my do not do list! We had asked for the same groomer as before....but I'm pretty sure that didn't happen. It honestly looks like they let the front desk person... with no groomers experience ...groom my dog. Will NEVER return...and how does this nasty place have so many great reviews?!?!
I contacted them RIGHT AFTER I got home....AND the next day. I wanted to speak to them before I left this review...but they have never ever contacted me back.
I mean if you wanna play Russian roulette with your pooches grooming.... definitely visit K-9 splash and dash....spin the wheel and GOOD LUCK! Because who knows what you'll get!!! I should have checked their lowest reviews...Absolutely insane.

Mar. 25, 2024