It was ok

When I arrived I had to wait for about an hour before I could be checked into room. I arrived around 8pm. Front desk was busy and one person working. She kept saying that the credit card on file for my reservation wasn’t working. I called Fido service line. They called her. I had to go get my dog out of car to potty (of which there is no dedicated area and it is a pain). I returned my dog to the car and went back in to check on progress and the employee had Fido on speaker and numbers were being read aloud (Fido did tell me that it wasn’t my credit card numbers but at the time it was alarming) and the lobby was full of people. The employee was frustrated and customer service was out the window. It was embarrassing. Another employee came in. She didn’t greet me. After getting computer logged in she addressed me. The hour long sh*t show was because I owed the pet fee, which I knew, that was it. I just had to pay the pet fee at the time I checked in. The reservation wasn’t going through because the other employee was trying to charge the pet fee to my Fido reservation. The initial Fido rep left me on hold and never got back to me. When I got to the room I called Fido back and the rep was nice, letting me know that it was not my credit card info read aloud to a lobby filled with people. I would never stay at this location again. The room was also dirty. I have a dog but I have a dog that doesn’t trigger allergies. The room did. I had to take Benedryl and was thankful I packed it. I always end on positives. The employee who caused the hour long wait, she was overwhelmed. People were giving her a hard time about wearing masks and she had a constant line of people waiting to check in and it was just her. I think she was doing the best she could. The next day a very friendly employee greeted me and chatted with me while I had my dog outside. She was so sweet. This wasn’t a great way to start traveling with my dog.

Mar. 15, 2021