Fine for a few hours, but won't be returning

I came into town for a funeral and needed 4 hours of day care for my 6-pound Mi-Ki. The staff was very kind and professional, and even asked for my dog's shot records before I was allowed to look around the facility, which I liked. They seemed concerned about providing a safe environment. I asked to tour the facility in full, but they would only show me their outdoor play area. As it was in the high 90's outside, the outdoor play yard was empty, which was a good thing for the safety of the dogs. However, when I asked if I could see the indoor play yard, they would not allow me. I was told "It's in a different section of the building". The place seemed clean and the staff was nice, and as I was short on time (due to the unexpected nature of my trip), when I returned the next day, I dropped my dog off in the morning. They assured me that he would be kept separate from the larger dogs. After the funeral, I returned 4 hours later to pick him up. Their rates were very fair-- $16 for the visit. Before they brought him out, I asked if I could go into the back to see how he was faring with the other dogs. This was his first doggy daycare experience, and I wanted to see how he did. Again, I was told I could not go back to view the area. They did mention that there are pictures online I could see, like on Facebook. When my dog was returned to me, he was in good spirits and seemed no worse for the wear. I was glad his time away seemed fine. Overall I was happy with my experience, but I'm very concerned at the staff's unwillingness to let potential or current customers see their play indoor area. Other dog daycare places in my area even have live web cams, allowing people to see how the dogs are doing. If I return to Wilmington I will not be using The Dog House, but I am grateful that my dog seemed to do okay while he was with them this week.

May. 30, 2019