Unreasonable and inflexible policies and staff was unhelpful

Worst hotel stay ever with our dogs, way too many rules. In addition the staff found ways to nickel and dime us for fees. I was told a two hour late checkout would cost $50 and a 4 pm checkout would require another full nights fees. Staff was rude and unhelpful. We were told no manager was available and that was simply the. Hotels policy. We were waiting for our motorhome to be done at the shop and were uncertain we’d need the extra night. The hotel refused to make any accommodation so we left and will never be back. Ive stayed in hotels regularly for business over the past thirty plus years and this was the first time I’ve ever been charge a late checkout fee. Keep in mind we were only 1 of 4 rooms booked in the hotel and it was the most dreadful hotel experience we’ve ever had. Do not stay here!

Jun. 05, 2019