NOBODY CARES AT BARKER

Let me start off with I was hoping to find an area to do a google review for Barker Lounge East Charlotte vs Barker Lounge on Montford but this will have to do. I attempted to wait 24 hours for some type of response in regards to my concern but I have not heard from a manager or anyone since we picked our baby up on Monday eve between 6 and 6:30pm. I was promised that the manager would give me a call to go over my concerns from the check out assistant (who's name I have forgotten at this point).
We dropped our dog off on Friday morning with no markings, scratches or wounds on his person period. I checked social media over the weekend for pictures/videos of my dog and he was as I left him; unharmed, unscathed and not wounded.
On Monday when my wife went in to get our dog she came out with a look of disgust and annoyance. I wasn't sure what had happened until she got to the truck to let our boy in and I saw his face. There was a dime sized opened wound and a small open scratch on his face near his eye. Had the wound been any closer I'm sure that his eye would have been punctured. I went inside to speak to this woman (again I do not remember her name) and as I began to talk she pulled up our boy's file and proceeded to tell me about an incident that occurred in 2017 at the Montford location. Well, that incident had absolutely NOTHING to do with what happened on this stay so it was irrelevant. However, because each stay at Montford my boy would come home with deep scratches, we pulled him from there and started taking him to another day camp/boarding facility all together. Her excuse or insinuation at that time was that maybe my dog laid his face against the fence and hurt himself. Well, if that was the case perhaps whatever fencing you have at East needs to be replaced or modified to prevent further injuries of other fur babies.
This open would on my boy's face (near his eye) was not shown on any of the pictures they posted to their social media (Facebook) so it had to have occurred sometime after Sunday's post at 2:452 pm and the time of pick up. I may not be so irritated had someone noticed this and called or sent a message to inform us of his injury but they did not. So to me that means they were not watching or protecting and making sure my boy and others were safe. Then to be dismissed and NOT contacted at any point during or after (as it has been 24 hours plus) is really putting a bad taste in my mouth.
I dropped my boy off to play and be cared for. Cared for to me means he's protected. I know how dogs play and I am also aware that my dog plays hard and loves to have fun but this is TOTALLY unacceptable. He has been at another location for over 2 years and yes, he plays hard but in those 2 years he has NEVER come home with open bite wounds or wounds period. They actually care and try to make sure that the babies are all safe. Apparently, that is not part of Barker Lounge East Charlotte's repertoire.
I will NEVER take him back to any Barker Lounge but particularly Barker Lounge East. I will NEVER recommend that anyone take their dog to Barker Lounge East again. And I wish I could have given them a 0 rating versus a 1 but I had to do that in order to leave a review.
Barker Lounge East and Management - THANKS for NOT keeping my baby safe and NOT caring enough to even call to inquire if he's okay or to express any type of empathy or remorse.

Signed
Mace's Mom (Ronda Parks)

Oct. 23, 2019