Theresa
Reviews (1)
Wonderful Staff!!!
Hotel Indigo Cleveland-Beachwood an IHG HotelEven before we got to the hotel, the staff was wonderful & helpful…I spoke to Anthony on the phone twice just to make sure they knew we would have our Newfoundland who weighs 95lbs & to confirm our reservation & he was the sweetest!
The best part was when we returned from dinner one evening, our girl had accidentally latched the lock from the inside
…we were locked out! I happened to see Sam, from maintenance, talking to another guest. He was immediately helpful & managed to get the door unlocked!
Even though our room wasn’t fancy, it was clean & comfy. The only negative was that we did not have a fridge. Otherwise, our room was right next to a small lobby with access to the outside & we were able to park our car right there.
Great job to the staff!