Nice people, not nice work

I’ll start with the positives: Noel is very sweet and shows a lot of care towards the dogs. I appreciate that because my pup can be shy when left in new places. I’ve also heard amazing reviews about the doggy day care and boarding services, and felt very secure in my use of their grooming services via what was boasted on their website about their award winning groomer....

Now the not so positive: I’m sure the awards won for grooming service were not for their work on long haired/furred Dogs. I have a long haired dauschund and when I originally called to make an appointment I was assured that “Yes, we schedule a lot of long haired doxies for grooming.”
I felt very comfortable hearing this and booked the appointment for my boy. Upon drop off, I was asked what I wanted done, and me, thinking that surely they have done this work before said “As short as you can.” (Yes, shame on me for not clarifying. I take responsibility for that.) What I got at the end of the grooming session looks nothing like a long haired doxie... he is trimmed “as short as possible”, yes. In a manner that makes him look unrecognizable to his breed and down right unhealthy.

His fur is uneven in many spots, some areas retaining their length while others are shaved to his skin. He doesn’t have that clean “just groomed” smell to him and instead makes me wonder if he was bathed at all, or just immediately shaved down. (Which is upsetting because I was told “I’ll give him a nice oatmeal bath” for his minor skin allergies)
The unevenness of the fur is really the concerning part. Thankfully his face was spared from the clippers, but all down his back and shoulders (areas that should be easy to even out) are all different lengths and will now grow back strangely.

Bad hair cuts and miscommunications happen, but for the price and promise I don’t feel that the quality lives up to what is boasted. We won’t be returning.

Jul. 05, 2018