Stay Away

We chose this hotel based on the outstanding reviews. We arrived at 2:30pm Valentine's Day and asked if our room was ready. We had reserved a King Suite. Our first impression was not the best. Annie, the desk clerk looked as if she just got out of bed. She was so stressed and clearly needed help with the front desk. Annie mentioned she wished people would wait until the check in time at 3pm. Hearing this, we offered to wait. However, she said our room was ready. She also said there was a slight stain in our room (214). An Understatement! When we walked in the room, it looked as if a Great Dane had urinated on the carpet in front of the sofa. The stain was black and about the size of a car tire.

We went back to the desk and told Annie this room was not acceptable. Annie apologized and then responded she was going to be late picking up her son. She moved us to room 212 (next door). This room was also disgusting. There were three stains on the carpet in front of the sofa and one large stain on the red cloth chair in room 212. When we pulled back the covers on the King Bed, there was a stain on the fitted sheet. Again, we went down to the desk. There was a shift-change and Christina, the desk clerk until 11pm apologized for the sheets and offered to change them. At this point, we chose to change the sheets ourselves. Then we checked the bathroom, and there were no bath towels. Really?

The staff at the front desk, Annie, Christina and Brandon were as nice as they could be. However, they rent these rooms and don’t have time inspect them when guests are checking in. This hotel looks very nice from the outside, but these two rooms look like they were rented by the hour and not by the night. Totally unacceptable. We took pictures of the stains so we would not be charged for any damage The carpet was so horrible we carried our Sheltie so she would not walk on it. When we checked out, there was no mention of our room and its sad representation of this hotel. We would not recommend or stay at this horrible place again. Who would rent a room that they wouldn't stay in themselves? So Sad.

Feb. 15, 2022