Had some issues

We booked this hotel during the holidays for a quick 2 night stay while in town visiting our families (we are from this area). Check-in was smooth, the room was clean, but definitely had the smell of previous dogs. Our dogs were on edge the second we got to the room, as the neighboring room had their TV on full blast, were yelling and laughing extremely loudly and constantly slamming doors. Our dogs are not barkers, and very well behaved, even in unfamiliar places they are great. We were kept awake all night with the noise from next door, but got an early start to run some errands around town, and left the dogs in the room.

Not even 30 minutes after we left we received a call from the front desk saying the same loud neighbors had called the front desk multiple times complaining my dogs were barking the entire time we were gone. I came back to the room and stood at the door for a few minutes listening, even knocked on the door, no barking. I also had a camera set up in the room to watch the dogs and played it back the entire time we were gone and my dogs whimpered once when we left and barked 5 minutes after we left, when you could hear the neighbors screaming and slamming a door again. After that they both were sleeping on the floor.

So the noisy neighbors lied, I went to the front desk to talk to them and apologize for the "barking" but told them I had a camera in there and that in fact was not the truth, and they said "Well, your neighbors complained so we have to go off of what they said" even with video proof they didn't care. Needless to say we were not happy about the false complaints and being dismissed by the front desk. So we packed up and left a day early, losing an entire night that was non-refundable. Not to mention myself and my boyfriend were coughing the entire time we were in our room and I found black mold in the shower on the ceiling as we were packing up. For the most part the hotel was nice, but the neighbors and staff were dismissive - ruined the stay for us.

Dec. 25, 2023