DO NOT RECOMMEND - LOOK ELSEWHERE

To say Hillwinds Inn has been neglected and is in disrepair is putting it mildly and kindly. I never write reviews as I believe that people are human and mistakes happen and you should give business owners the opportunity to correct issues to show they care about their property, guests, and their reputation. However, after staying here in October 2020, all potential travelers should HEED THE WARNINGS you see posted.
To begin: In light of COVID, and the fact that no one was in the onsite office for the entire length of our stay and the "cleaning" staff was only on property from 8 AM - 12 PM, we were asked to request supplies for the suite in that specific time window. Therefore, we requested that our SUITE be stocked up for our four night stay prior to our arrival during a six minute phone call prior to check-in on the day of arrival to ensure we had linens, coffee supplies, and trash bags as to respect the staffing levels etc. THIS WAS NOT DONE SO WE HAD TO CALL BACK AND RE-REQUEST SUPPLIES AGAIN.
Next: The outside of the building in which the SUITE is located is just disgraceful. There are roof shingles lying about, cigarette butts, random rubbish items, a massive rusty chain lying in the pet relief area, extremely tall unmaintained grass, a pet waste bin that was not emptied during our entire stay as far as we could tell, and SPIDER WEBS EVERYWHERE (in the doorway/entrance to the suite as well as covering the balcony of the suite for starters).
For a pet friendly marketed place, the property couldn't be more PET UNFRIENDLY/UNSAFE. Also, there were rocking chairs on the balcony with massive webs by the back of each rocker. And not the little webs that can be spun overnight, but massive ones that have been around for a long time and clearly ignored. This prompted our next call to the office to mention these issues and express our concern over the general poor appearance, disrepair of the property, entrance, balcony, and pet hazards in the yard. NO OFFER WAS MADE TO CORRECT ANYTHING AT THIS TIME.
Then: Our extremely well behaved dog found a bottle cap under the couch and bottle of something under the bed along with yep - you guessed it - more spider webs and massive bugs that he killed. The cleaning crew isn't cleaning, nor are they wearing masks as the welcome letter indicated. Or at least not when we braved the balcony to clear the spider webs ourselves finally on the last day and observed the happenings of the parking lot which it faced. We also called (because remember there was no one in the onsite office for the entire stay) to share these issues in which there was NO OFFER WAS MADE TO CORRECT ANYTHING AT THIS TIME.
The final straw: After already calling and expressing concerns previously, and specifically regarding spider webs with nothing being done, the next day we literally had to duck down under a web to enter the suite. So ONCE AGAIN, we had to take time from our family vacation. However, rather than call, I took photos and drove around until I found one of their properties with an actual human in the office.
I shared all of my grievances and mentioned that for our wasted time and all of the unresolved issues, I would like a one night refund as well as the pet fee refunded. What is the pet fee for if not the maintenance of the ‘pet friendly area’ which, to reiterate, was not maintained i.e. cutting of grass or removal of waste, etc., as well as the choking hazards inside the room and on the property?
I spoke with multiple receptionists on the phone and one in person to clearly define the issues with the property, suite, etc. to be sure to reiterate that my motivation was to see the property want to improve rather than force my hand in writing a deservedly negative review. I even waited two weeks to see if any initiative would be taken but clearly there was none. This was the WORST lodging experience I have had in the high country in 25 years.

Oct. 22, 2020