Nice enough hotel, though a bad experience for us

I will say upfront that this review rating reflects our personal experience, and not necessarily the hotel in general. Had our room worked out in the beginning I would likely rate it a 3-4, especially for the sub 100 price paid, and no pet fee to deal with which is a plus. There is not a fantastic area to take your pup outside, but admittedly we entered and left through the back door so I may have missed it. The unenclosed area that was provided had bags and a bin, but the grass had quite a few bare spots, and random food scraps our pup kept trying to eat. The area wasn’t a dealbreaker because we were simply pulling over for the night and like to find a bigger park off site regardless. Our pup also had an absolute field day in both rooms with her nose, clearly there were many spots left over from previous pets which was disconcerting.

Now for our experience: The hotel itself was nice, although could have used a deep clean. It’s starting to show it’s age in spots with some wear and tare.

We arrived quite late, and the check in girl was extremely friendly and nice. She told us that she had us in a room with a ‘lake view’ although we were actually on the opposite side of the building with a parking garage view.

We got to the room, tired from driving all day and settled in. It wasn’t until we were nearly asleep and the room was quite cold that I went to adjust the heater and realized it did not work. Although a pain to move, it would have been freezing by morning time so I called down to request a change of room. When I called down the shift had changed and a new lady was on duty, she was also nice and told us she had a room directly across the hallway we could move into. She noted that not all of the rooms had updated heaters, and apologized. I walked to the front desk, had to wait for her to finish a personal call on her cell phone, the. Grabbed the keys. Again she apologized which was kind.

It wasn’t until I got back to our room that I realized she actually put us in a room one floor up, and way down the hall. Not wanting to walk all the way back to the front, and at the behest of my wife and pup who simply wanted to go to bed, we went to the room.

The new room was a double bed, not a king, and while the heater worked it was quite dirty. Again, too late and too tired to deal with it we settled in for a sleepless night in a bed that was much too small.

In the morning during checkout the man at the front desk immediately took the “all I can offer is an apology, and can’t offer a refund of any kind” route which was annoying. I simply wanted to inform him of our experience, and he took a defensive approach which was off putting.

All in all the hotel clearly needs to finish updating the heaters, and finish other differed maintenance such as loose sink taps, and fresh paint. Could be great with some tlc.

Mar. 21, 2021