Carol
Reviews (2)
Great for pets
Residence Inn by Marriott Los Angeles Westlake VillageGreat for dogs. Very clean. The only thing that is not good is the lack of a good place to take the dog out a grassy area to do his business or to play.
Great location and helpful & friendly daytime staff
The Ridgeline Hotel Estes Park Ascend Hotel CollectionWe loved the place, and the daytime staff (including the manager) was very helpful and friendly. They made sure we have convenient access to the parking lot from our room. This was important as we were going to be coming and going quite a bit to visit family in Estes Park and the national park. We also needed to take our doggie out to relieve himself. The staff when we checked in mid-evening, though, was less than helpful: On check-in, although there was an entrance/exit door (leading to the parking lot) 4 feet from the room, they pointed us to an entrance well away from the room. This resulted in more than one trip to get to the room, negotiate whether we needed to take stairs, and to move our bags from our car to the room. To compound matters, our room key did not allow us to enter the hotel through the convenient entrance. After I took my doggie out for a morning walk, I found the convenient way in and out. The manager helped us by getting us new keys.