Terrible Communication

I called and spoke with Michelle to make an appointment for my 2 year old husky who has been there a few times before. Michelle put me on hold and came back to say my dog is no longer accepted there. This was a total shock to me because when I picked her up after her last groom, they told me she was great besides yelling at the blow dryer which is a typical husky thing to do and they know how to handle huskies because they have them at their homes too. This call ended with being told I would have to bring my pup elsewhere. I called again to ask exactly why I couldn't bring her back because my husky has never had any aggression issues with anyone. Michelle said it was because my pup was yelling at the blow dryer, did not like her feet being touched, she clawed at the groomer when the groomer tried to touch my dogs paws, and they almost had to send her home. I understand clawing at anyone is not ok - I've worked with dogs for 3 years and know from experience nail trimming isn't always fun but we're trained to work with difficult dogs. For drying a dog there are other methods than using a blow-dryer, including a kennel dryer. Michelle also informed me they had wanted my dog to come back every 12 weeks (again, I was never told this information) and because it's been over 12 weeks they won't accept her anyway. When I told Michelle I was never told any of this, she said, "Maybe I confused your dog with another and told you about a different dog at pickup". This is definitely concerning because it makes it seem like they are not paying attention to their clients at pickup. My husky has very distinctive coloring so I am very confused how she confused my dog with another. Overall I am incredibly frustrated and upset with how I was spoken to on the phone and that this information was never communicated to me. Time to search for a groomer who really knows how to handle a typical, fun, and friendly husky.

May. 26, 2021