Zero Bones for Crabtree's Kittle House

Hello, I just tried to rate this zero bones but I had to select at least one bone to submit this survey. I want you to know that my rating is zero bones. Here is a description of what we experienced at Crabtree's Kittle House on Sept. 19, 2021. I called yesterday to let the rep who answered know about our terrible stay at this expensive, "supposedly, pet-friendly hotel, Crabtree's Kittle House" and he said I needed to submit the survey also. We needed a last minute hotel as we were stuck on Highway 87, that was backed up due to an accident. The reports were saying there was a 3 hour back up so I did a search online and found BringFido, read the reviews and found the Kittle House, which was close to our location.

So we decided to pay the expensive cost of $208.28 because we wanted a comfortable place to stay for the rest of the night with our 8 week old puppy. The location of the Kittle house is very dark and located at the end of a long, poorly-lit road. When we arrived the first thing I asked was where was the designated pet comfort location so I could put our puppy down so she could pee and poo. I asked several people who worked at the restaurant and the lady who showed us to our room and they said just let her go in the gravel as there was no grassy area that is designated for pets. How can you have a pet-friendly hotel with no area for the dogs to relieve themselves?

We were in for another surprise when we entered our room. The bathroom was dirty, hairs on the sink and in the tub and the sheets didn't appear to be very clean. It was after 9pm at that point so we didn't know what else to do, as the hotel office was closed, so we unpacked and tried settle down and go to sleep. I believe we were in Room C and the room next to us there was a big dog who kept barking and then that made our puppy bark and cry. The walls were like paper and there was no way we could get any sleep. Finally after a couple of hours of the noise, we decided we had had enough. We packed up all of our stuff at 2am and left to drive to our home about 90 minutes away.

I am sending you this information because my wife and I are travel agents and are in the customer service business. We know how important it is to keep your reputation intact by standing by your recommendations and I want you to know about our experience at this hotel that was so highly reviewed on your website. We desperately wanted a good night's rest and some peace and quiet but this location (with their paper thin walls, unclean rooms and no pet-relief location) is definitely not pet friendly and I would not recommend that hotel and I thought that you would like to know.

Sep. 24, 2021