Careless Staff

I scheduled my pet for a non-anesthetic dental and as a prerequisite I had to schedule and pay for a doctor’s visit even though he had just had a physical at a different doctor. Not a big deal, on the day of his procedure I noticed another pet was having a non-anesthetic procedure in a room with no water and the technician was sitting on the floor with the pet. I asked and was told the regular room was being remodeled so I scheduled him for the following month as I didn’t feel this should be done without water.
On 26 April I called to confirm drop off time and was told between 8 and 830 so I was there at 8am. The receptionist who is also responsible for check-in was not in yet but the lab technician assisted with check-in. I signed the paperwork and left my pet. When I got home, I called to make sure the receptionist knew I had dropped off my pet. She confirmed she had seen him in the back so I asked for his number on the list. She said he was second and would be done by 1130. By 2pm I called because I had not yet heard from receptionist. I was told he did not have the procedure done because she failed to provide my pet’s documents to the dental technician so they didn’t know he was there for a dental.
I left to pick him up and while there I asked to speak to the manager. I explained to her the mix-up and told her I was very upset that he had been caged for a day for no reason. Her response was he had fun and was well taken care of. Her lack of empathy gave the impression that it was no big deal and she offered to schedule him at a later date. I asked to see the paper work and she couldn’t find it. I told her it didn’t appear they knew why he was there. She told me they had done his nails and expressed his glands which I did not order. She asked me to pay and I said I would not pay so she threatened to report me to the debt collector in front of another customer. My pet was not there for the services they rendered; he was there for a dental cleaning. I was irate so she also threatened to call the cops and walked me to the door. There was another customer who seemed confused about what was taking place so I explained to her what had happened because again, she looked confused.
The first issue I had with them was over a year ago when I called for results and was given the results for another pet. When I reviewed his records, the data was incorrect so I decided I would no longer take him there as they didn’t appear to keep accurate records. After a year and due to the proximity of this location I decided to try them again for his dental. Big mistake.
I decided to check-out the reviews and noticed several other bad reviews. This is by far the most careless and unprofessional staff I have encountered. I would not recommend this vet due to the staff. The Vet that did the physical in preparation for the dental was nice.

Apr. 30, 2022