Great Food but the customer service was TERRIBLE

My customer service experience here was HORRIBLE!! One lady yelled at me to “go outside and just find a table to on the patio”, with my pup. So, we found a table and sat there for 20 minutes before they even acknowledged my presence. They finally brought out some water for myself and my pup about 25 minutes after arrival. i requested a menu and waited ANOTHER 30 minutes, mind you, I had to call the location while sitting outside to ask for service because the waitress (who never said her name) kept “forgetting”. i ordered my food finally after being there almost an hour just waiting and got my food about an hour and a half after arriving. The menu stated I’d receive 3 hotdogs and I got 2 and was told that the menu needed to be updated, i was charged $14 for my food that said $13 on the menu. I also was charged $7 for a pint when the menu said 6.50. I noticed that if your skin isn’t brown they are more attentive to service you quicker. I noticed a couple come to the patio with their pup, and they were seated promptly, given a menu upon arrival, and their pup was served water in less than five minutes. My food was the best part of the experience. But I definitely left wishing I wasn’t black in America.

May. 03, 2022