Simply Austin Furniture
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- JasonMar. 1, 2019Do not purchase from Simply Austin!
I ordered a couch from Simply Austin on February 25, 2017. When the couch arrived, it did not work in the space, so I decided to return it. I paid the re-stocking fee and return delivery fee as stated in the contract. I now have a store credit of $1,872.67. I have the original purchase receipt and confirmation of the store credit. I have attempted to order three specific items to utilize the store credit for the past year. I have spoken with the owner on the phone four separate times about the order. It is February 22, 2019 and I have yet to receive a confirmation that the order has been placed or an approximate delivery date. I have called the business during business hours countless times--there is never any answer. I do not know how to proceed because I have fulfilled my part of the contract concerning refunds/exchanges, but the business has not fulfilled theirs. At this point, I consider it a theft of $1,872.67.