Aeromexico is the flag carrier airline of Mexico based in Mexico City. Pets are welcome to fly in the cabin and as checked baggage on select flights. Visit Website

Or call (800) 237-6639 for more information. You can use BringFido to find a pet friendly place to stay at your destination.

Pet Reservations

On most Aeromexico flights, 6 pets are allowed in the cabin and hold. To find out details about your aircraft and to guarantee Fido a spot, you can contact the Customer Service Team at (800) 237-6639.

Pets in the Cabin

Aeromexico welcomes small cats or dogs to fly in the cabin, as long as the flight is less than 6 hours in length. Each passenger is allowed to bring 1 pet on board with them. Pets must remain inside carriers. Pets and carriers must not exceed 20 lbs (9 kg). Fees for domestic travel in Mexico is $1,350 MXN for the low season and $1,700 MXN for the high season. Fees for international travel are $162 USD for international and $168 USD for the high season.

Pets in Checked Baggage

Pets can travel on the same flight as you as checked baggage. Pets and carriers must not exceed 99 lbs (45 kg). Fees for domestic travel in Mexico is $1,600 MXN for the low season and $1,950 MXN for the high season. Fees for international travel are $252 USD for international and $258 USD for the high season.

Carrier Guidelines

For pets traveling in the cabin, carriers can be hard or soft plastic or soft-sided material, as long as the dog can turn around and lay down naturally. Carriers must not exceed 16" x 12" x 8" (40 cm x 30 cm x 20 cm). For pets traveling as checked baggage, carriers must not exceed 38" x 32" x 30" (95 cm x 80 cm x 75 cm). For pets traveling as checked baggage, carriers must be sturdy and hard-sided. Carriers must not exceed 40" x 36" x 32" (100 cm x 90 cm x 80 cm) on E190 flights and 48" x 44" x 36" (120 cm x 110 cm x 90 cm) on all other flights.

Other Restrictions

Brachycephalic dogs are not permitted to fly with Aermexico in the cabin and can be transported through Aeromexico Cargo instead. Pets must be 8 weeks old to fly. Only 1 pet is permitted in each carrier.


BringFido Guest Rating

Aeromexico has received a rating of 3.0 out of 5 bones by 2 canine critics on BringFido.

  • Lorena
    Mar 20, 2024
    Good dog policies

    We often travel from Montreal to CDMX. We have tried several airlines (including air canada) and aeromexico is by far our preferred choice. Even if you don't buy the seat in advance if you pay your fido ticket it's for sure you'll get a window seat. Plus if your fido has ESA he travels for free and can be in your legs at all time.

  • Katrina
    Sep 1, 2022

    I would like to give this airline 0 stars but there's no option. We were warned this airline was awful, but they had the best flight option for our pup (would be direct and under 8 hours travel vs our other options were 2+ layovers totalling 23 hours travel), so in best interest of the dog we decided to give it a try.

    We called the airline prior to booking tickets, ran all the info by the call center and it all sounded good, our final destination was very strict on dog entry so we have all the vet paperwork in order, all rabies + additional vaccines, and we've researched to the bottom of the earth knowing what we need. W were told we had to book the flight first before booking him on a flight (which is common, and why we ran all the info by someone prior to paying for the flight). Once we booked the flight (non-refundable as all is during covid times) and proceeded to call back to book him on the flight, it was nothing but problems, "NO sorry airline policy", no assistance and we were even hung up on. After calling back 3 times we were given multiple excuses why we couldn't book him, all completely conflicting information between employees and supervisors, and even conflicting info from the supervisor directly. At one point the supervisor caved and said "ok we can reserve him on the flight, you can pay the $250 usd, but you will still probably be denied boarding because we put notes on your file". We asked how we could be sure, can we submit a vet health letter in advance, can we send you a picture so you can see he is not a brachiopatic (short nosed breathing issues - also if our dog had breathing issues why would we push to put him on a plane if he could die). We decided to go direct to the airport hoping to get better info than the call center idiots, the airport check in staff confirmed he was acceptable to fly / there is no issues why he couldn't, he told us to call them back and book as we wouldnt be turned away at check in. We called the call center back and still they refused, offering no solutions, finally we said we went to the aiport yesterday and they said it was fine, they said they cant belive us, so we went back to the airport again and asked the check in staff to write a note on our file, they did, they showed us the note and even gave us a line number to tell the call center staff. Sounds promising, we call the call center back and STILL DENIED, told there was no note, we suggested how the heck did we know it was on "line 29", she said well it only goes up to line 28 so no, we were told there was NO solution he would not be allowed on the flight, we would get not refund on the flights. After all this, we are out 4 days of our time, $1000 in flights, hundreds of dollars in gas and airport parking. We just gave up, after all this with no assurance he would get on, and the total lack of faith something else would go wrong and I value my dog more than $1,000 (oh we are moving, this wasn't for a vacation). SAVE YOURSELF THE GREIF AND MONEY, fly with with West jet, Alaska, or Avianca!!

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