Air Canada

Air Canada allows service animals with correct documentation on their flights. They also allow small cats and dogs (maximum 10 kg / 22 lbs combined weight for the pet and carrier) to travel with their owners in the passenger cabin of Air Canada and Jazz flights. The airline permits only 2 to 4 pets in the cabin per flight, so you should make reservations for your pets as soon as possible after you have confirmed your travel plans. Passengers traveling with pets should check-in for their flight at least 30 minutes earlier than the normal recommended check-in time and should remember that the pet counts as one of their carry-on items. On domestic flights, pet fees for one-way travel ranges between 50-59 USD. On international flights, pet fees for one-way travel is between 100-118 USD.

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Or call 888-247-2262 for more information.

Pet Reservations

Air Canada requires that you pre-register your pet for travel on the same flight as yours by contacting Air Canada Reservations within 24 hours of booking travel. Simply call Air Canada Reservations at 1-888-247-2262 and let the agent know that you are traveling with your pet. Dimensions of the kennel and weight and breed of your pet must be given at the time of your call to Air Canada Reservations.

Pets in the Cabin

Air Canada allows service animals with correct documentation on their flights. They also allow small cats and dogs (maximum 10 kg / 22 lbs combined weight for the pet and carrier) to travel with their owners in the passenger cabin of Air Canada and Jazz flights. The airline permits only 2 to 4 pets in the cabin per flight, so you should make reservations for your pets as soon as possible after you have confirmed your travel plans. Passengers traveling with pets should check-in for their flight at least 30 minutes earlier than the normal recommended check-in time and should remember that the pet counts as one of their carry-on items. On domestic flights, pet fees for one-way travel ranges between 50-59 USD. On international flights, pet fees for one-way travel is between 100-118 USD.

Pets in Cargo

Cats and dogs over 12 weeks old are allowed to travel in the aircraft hold of some flights operated by Air Canada, Air Canada Rouge, or Air Canada Express flight operated by Jazz, Sky Regional, Air Georgian or Exploits Valley Air. The maximum combined weight for pets and carriers traveling in the hold is 45 kg (100 lbs). Each passenger is permitted to travel with up to two pets, charged separately. They must be used to cohabitation and must not weigh more than 14 kg (31 lb). Pet fees for one-way travel within Canada are between 105-120.75 USD; and one-way international flights are between 270-318.60 USD. When weather conditions are poor, Air Canada may not allow animals to travel in the hold. If you need to send your pet somewhere alone or they do not meet the size restrictions for traveling in the hold, you can email Air Canada Cargo on cargo.customerrelations@aircanada.ca to arrange safe transport of your pet as cargo.

Other Restrictions

For pets traveling in the cabin, carriers must be soft-sided, leak-proof, and well ventilated. The maximum dimensions for carriers needing to be stowed under the seat in the cabin are 27 cm (10.5 in) x 40 cm (15.5 in)x 55 cm (21.5 in). Your pet must remain inside the carrier at all times and be able to turn around and lie down comfortably within it. For pets traveling in the hold, the pet carrier must be hard-sided, leak-proof, and big enough to allow your pet to stand, turn around, and lie down comfortably. The carrier must not exceed 292 cm (115 in) in linear dimensions (length + width + height).

Reviews

BringFido Traveler Rating

Air Canada has received a rating of 3.4 out of 5 bones by 27 dog owners on BringFido.

  • Nov. 26, 2017
    Air Canada Great for Emotional Support Animal

    My emotional support dog travels with me everywhere. I had to make a trip the States with my ESA and wanted to fly with Air Canada. I made the call to customer service and they directed me to their website. Air Canada needed a letter for my ESA and my psychologist was out of town for the holidays and my letter was expired. They told me that I could get one from ESA Doctors online and that it would be legitimate if the therapist was from Canada. They were very helpful and Air Canada was wonderful in allowing me to fly with my emotional support dog. Thank you Air Canada and esadoctors.com!

  • Nov. 16, 2017
    Excellent Service - Air Canada is very pet-friendly

    I had to travel from BC to Ontario (two flights) and Air Canada was absolutely wonderful taking care of my kittens on-board and in transit. The cats travelled in the same kennel and were handled with great care at YVR. While waiting at the gate, I approached the pilots and told them my two kittens would be travelling in the cargo section and that I, as an owner, was a little nervous. The co-pilot assured me they would adjust the temperature in the cargo hold to make sure the cats would travel comfortably and not to worry. During the flight, I asked for confirmation from the flight attendants that the cats had been loaded and they told me that they had, and they were fine. One of the flight attendants even came to me during the flight to assure me that the cats were doing ok down there (i.e. cargo).
    Not only that, when we landed in Toronto, the co-pilot personally went downstairs in the cargo section, made sure the kittens had been unloaded, were safe and well, and then came and found me at the gate where I was waiting for my next flight, just to assure me that the cats were ok! She had even left a note on the kennel, in case she wasn’t able to locate me in Pearson). I was very impressed and thankful!
    If I have to fly with my cats again, Air Canada is my one and only choice. Thank you Air Canada!

  • More than one year ago.
    Air Canada doesn't apply own rules

    I traveled to South America via Air Canada last February 2017. Woman in seat in front was carrying a dog on her lap loose. Very dangerous both to the dog and rest of passengers. Neither Crew nor the passenger complied with rules. I was attacked by a dog in the past leaving a scar on my leg for ever and even-though I respect dogs I fear them. I believe owners and crew should comply with these rules in order not to interfere with other passengers. I am disappointed at the Airline and the crew. I did not complain during the flight to preserve the friendly atmosphere yet many passengers were annoyed at this risky action as the dog had its kennel and was not for mental aide.Air Canada should ask passengers traveling in front, behind and next to the dog if they are fine with this or otherwise they should be granted another similar seat.

  • More than one year ago.
    travelling with my cat

    Hello to everyone,
    I am planning to fly from Athens , Greece to Victoria, British Columbia on 15th of August. As you can imagine the trip is to be really long. My mind is with my cat which is 6 kilos weigh and the strict dimensions of pet carrier that Air Canada imposes !! 23 height in hard -sided cases!! please tell me that this cannot be done!! How an animal with that height of a carrier can stand and turn 18 hours flight?????

  • More than one year ago.
    Cat is too big

    My cat is 16 lbs and therefore to large to fit into a soft shell carrier. Other airlines let you book your pets in cargo with their crates well not Air Canada they have a no fly policy for pets that affects the entire summer and winter holidays. Those are the times when I am travelling. I will be using WestJet from now on.

  • More than one year ago.
    Air Canada Needs Everyone to Follow the Same Policy

    I'm putting this out there as a warning. I flew 7 times with my dog on Air Canada and each time had a great experience until the last time (number 8). I read the regulations on the website and consulted with my vet prior to purchasing a carrier. I called in to confirm as my dog would fit the weight restriction but in his carrier of 10.5 inches, he could not stand "comfortably as he is 11.5 inches. I was told by Air Canada that this was an old regulation and as long as he could sit and lie down comfortably, he was fine. I hesitate to put him under in baggage since I'm worried for his safety. As mentioned, the first 7 times (mainly on 1 hour flights) all went off easily enough with Air Canada check in Crew and the entire Airport Staff always treating us exceptionally well...until the last time. When the Air Canada Check in staff decided it was "inhumane" for me to take him with me. As mentioned, i talked to the vets, and the people at the pet store who sold me the carrier and made certain it was ok for him. They tried to refuse me access to the flight, saying whoever I spoke to on the phone was incorrect and we never should have been let on an airplane even once. After a lengthy argument (about how I had no other method of getting back home- more of an issue since this was on the return leg of my journey), they finally let me on after adding a note to my file saying I would never be allowed to fly with him again.

    I would give all the staff on the previous trips 5 bones, but this last trip ruined it for me....the people were rude and claimed I was endangering my dog's safety- anyone who knows me knows this is something I would NEVER do! We wouldn't fly Air Canada again, even if I could...

  • More than one year ago.
    Great airline

    Fantastic service.

  • More than one year ago.
    VERY PET FRIENDLY

    Air Canada crew were VERY friendly. They didn't mind that I was putting my hand into my pet sherpa bag to calm my dog. Of course, my dog didn't feel all comfortable being inside a confined bag for 2 hours, and flight attendants were more than understanding of this issue and let me touch my dog, calm her, open the zipper a bit to let her head stick out. I was allowed to give her some water inside -- of course through the zipper while she was still inside the bag. I highly recommend flying with Air Canada for all pet owners.

  • More than one year ago.
    pet carrier size

    Which pet carrier is approved by Air Canada. They are very specific with the dimensions, but non-specific with the brand of carrier.

  • More than one year ago.
    discriminatory rules for dog kennels

    I shipped my special needs Rottie in cargo with air canada 3x (between Halifax and Toronto). I called the other week to book a flight for him and learned that they had recently implemented a "strong dog" rule. Rotties, mastiffs, bully breeds and some others must all be in a metal, basically bullet-proof crate. Okay, I figured. Then I found out they retail for $700.

    REALLY? Talk about discrimination. My dog is a perfect flyer. Interesting that these rules include some strong dogs and not others... not malamutes, not huskies, not GSDs, not dobies, not Newfies, not Bernese, not Chows... etc
    (you can see the new 'rule' here: http://www.aircanada.com/cargo/en/solutions/ac_live/ac_live_kennels.html)

    I was lucky to have a dog 'small' enough to be able to size down and book him in with WestJet (they can't take his old giant kennel, so we bought an XL and sold the giant on kijiji).

    I am really appalled by this change and considering contacting Air Canada until I speak directly with someone in management. I used to spend both arms and both legs to ship him and to be marginalized like this is truly upsetting and disappointing.

  • More than one year ago.
    Seasonal Limitations

    FYI: Air Canada has a seasonal policy where they refuse to take ANY PETS as checked baggage between June and September.

  • More than one year ago.
    From canada to US only?

    Hello Air Canada,
    I would like to know if it is possible to bring my pet from Montreal (CA) to Sao Paulo (BR) and back again. We will do a big trip and i would like to have my dog with me... it is a bulldog and therefre it needs to travel with me and not acargo, as they get overheated and can die if not in the cabin.
    Please let me know if your policy allows it...
    Looking foward for a response on it.
    Melissa

  • More than one year ago.
    Terrible experience

    I tried to take my 4 month old mini dachshund in the cabin with me on a short flight from Kelowna to Vancouver, but when I called to reserve, they told me he was too tall. At the time he was 10" tall and weighed 8-9lbs. When I asked to take him as checked baggage instead they told me he had to be at least 10lbs! All of the people I spoke to at AC Reservations were quite rude except for one, who was polite, apologetic, and even waived the flight change fee for me.

    Coming home was even more of a nightmare. Since it was during the holidays I left him with my mother due to the embargo, since I was told I could send him back via Cargo. When we called Cargo they very rudely told us that they were not shipping animals to Kelowna until after March 31! Cargo reps told us that anyone who said otherwise were lying to us and one even hung up on me when I tried to find out the reason for such a long embargo.

    I will not be using Air Canada again unless I absolutely have to, it was a total nightmare.

    And beware to anyone looking to bring their pets in the cabin. The weight limits are VERY misleading as there is no way a 22lb dog could be 9 inches or less from top of the head to toes.

  • More than one year ago.
    DO THEY ALLOW BIRDS ????

    ???? =S

  • More than one year ago.
    miss

    I'm thinking of traveling to toronto and maybe going there more often. I wonder if my bichon Frise will be able to go with me? I have 2 aswell. Would love to know if its a problem!!!

  • More than one year ago.
    I'm coocoo for bananas

    I'm coocoo for bananas

  • More than one year ago.
    I like bananas

    I like bananas.

  • More than one year ago.
    Traveler

    We have a miniture schnauzer, during the summer she travels at least twice a week on a ferry for a 2 hour ride, this ferry also requers that your dog be in a carrier. Our girl knows the routine and immediately gets into her carrier prior to boarding and lays quite content untill we get off. She can get up and turn around but there is not a lot of room to do this but she is happy knowing she is going with us and is not stressed at all. We did get her a large carrier to go on a plane for travel and they were very good with her in baggage but if we are making a trip as we are in later this year where we have to change flights , I am not comfortable with her being in with baggage and possibly getting misplaced during this transition of changeing planes. Is there another option? If she is a little tight in her carrier but comfy, would you permit the travel Thank you in advance as we will be flying and need to know..

  • More than one year ago.
    Insane pet policy

    We've flown Air Canada with our Chihauhau/Dashchund about 8 times. Today I was flying Fredericton-Toronto and they told me that she couldn't fly as she was too big for her Sherpa carrier, that she couldn't stand up and turn around! She is 14lbs. She can stand up and turn around, but of course she cannot fully extend her head and neck--even a pure chihauhau is more than ten inches from tip of ears to the ground. I think good ol' Air Canada is just back to harassing pet owners, as usual. My dog has always just slept quietly in her Sherpa, she sleeps in it at home and in the car too.

  • More than one year ago.
    Flights from Hawaii

    Unfortunately, it looks like Air Canada (and many international airlines) don't allow small dogs in the cabin on flights to or from Hawaii, so I'm still looking around!

  • More than one year ago.
    Got Clarification

    I called Air Canada to get clarification on the size rules for soft sided carriers. Hard carriers have the 9 inch height limit. Soft sided carriers have a height limit of 10.5 inches.

    Thought I'd pass that along.

  • More than one year ago.
    Dimensions?

    I read a complain somewhere from someone who said that Air Canada refused to let them bring their pet into the passenger cabin because the animal's ears touched the top of the carrier (though the pet was able to stand and move around inside the carrer). Does anyone have clarification on this? I'm flying out on Air Canada in mid-January and need to know what to expect. Could someone just have been having a bad day?

  • More than one year ago.
    Really? 23cm in Height and 22lbs?

    Really 23 cm in height for the carrier and under 22lbs? Seriously? I don't know about you but my miniature schnauzer wouldn't fit with these dimensions and he's considered a small dog.
    Not everyone travels with pomeranian or chiwawas.
    Please tell me I'm wrong as I would love to travel with my dog.

  • More than one year ago.
    International Traveler.

    I loved my visit with my family in Germany because i could take my pomeranian dog with me in the cabin,,,,it was a nice trip , enjoyable trip and everything else was also perfect! Will do it again next year!

  • More than one year ago.
    great news!

    With this announcement, Air Canada is now my first choice for traveling to visit family. Thank you for acknowledging that pets are important family members.

  • More than one year ago.
    Air Canada

    Fantastic!...You did something good here....Myself and all extended family members will be using and recommending Air Canada as a result of your change in policy with regards to pet travel. EXcellent move on your part !!
    Cindy and the entire travelling clan !!

  • More than one year ago.
    Traveler

    I am thrilled about this!!!! Will be using Air Canada as often as I can because of this!!!!
    Thank you for letting me travel with my "family"

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