Air Canada allows 2-4 pets in the cabin per flight, so they advise making your pet's reservation as soon as possible after you confirm your travel plans by calling the Customer Service Team at 888-247-2262. Let them know the dimensions of your pet carrier, and weight and breed of your pet. Additionally, make sure you check-in for your flight at least 30 minutes earlier than normal.
Pets in the Cabin
Air Canada and Jazz flights welcomes small cats and dogs in the cabin if the combined weight of the pet and carrier is under 22 lbs (10 kg). Your pet counts as 1 of your carry-on items and must be stowed under the seat in front of you for the duration of the flight. On domestic flights, pet fees for 1-way travel range between $50-59. On international flights, pet fees for 1-way travel range between $100-118.
Pets in Checked Baggage
Air Canada allows cats and dogs over 12 weeks old to travel in the hold on some flights operated by Air Canada, Air Canada Rouge, Air Canada Express, Jazz, Sky Regional, Air Georgian or Exploits Valley Air. Pets traveling in the hold should not exceed 100 lbs (45 kg). Each passenger is permitted to travel with up to 2 pets, charged separately. If you're planning on bringing Fido and a friend, they must be used to cohabitation and weigh less than 31 lbs (14 kg) combined. Pet fees for 1-way travel within Canada range between $105-120.75; and 1-way international flights range between $270-318.60. When temperatures in the hold are too low, Air Canada may refuse animals travel in the hold.
Pets in Cargo
If you need to send your pet somewhere alone, or they do not meet the size restrictions for traveling in the hold, you can email Air Canada Cargo at email@example.com to arrange safe transport of your pet as cargo.
For pets traveling in the cabin on Boeing 777-300ER and 777-200LR aircraft, the pet carrier cannot exceed 8.25" x 15" x 17" (21cm x 38cm x 43 cm). In their cabins equipped with lie-flat beds, only small or miniature dogs and cats are allowed. Soft-sided carriers are recommended, and they must not exceed the dimensions of 11" x 8" x 16" (28 cm x 21 cm x 41 cm). They must be soft-sided, leak-proof, and well ventilated. During the flight, your pet must remain inside the carrier and be able to turn around and lie down comfortably within it. For pets traveling in the hold, carriers must not exceed 115" (292 cm). They must be hard-sided, leak-proof, and big enough to allow your pet to stand, turn around, and lie down comfortably.
One emotional support dog is accepted on board per passenger, as long as they are requested via the Air Canada Medical Assistance Desk at least 48 hours before travel.
- NatashaApr. 13, 2019Travel embargo dates and temperatures?
I called Air Canada and Air Canada cargo several times as soon as we found out we were moving to Florida in June. I just found out- as I was about to book the flight for our dog and 2 cats, that there is a travel embargo from May 15 - Sept 30, and that there is a general embargo if temperatures are above 29 degrees celsius. First I heard of it. Does anyone know if there are other airlines that don't follow this embargo (flying from Toronto)? We are in a real bind now...
- LucioleMar. 26, 2019Guaranteed on Board® with Air Canada
I know that Sherpa offers a (free) guaranteed if your pet travels on Air-Canada, in one of their small or medium bags. If you are denied boarding due to their Sherpa carrier, the company will reimburse you for the cost of your flight. Has any one have any experience with this option? See: http://www.flygob.com/airlines/aircanada
- JackieFeb. 17, 2019Not pet friendly
I tried to take my small dog on an international flight to London but was told to contact Fedex to ship my dog. Ridiculous!
- NatalieDec. 20, 2018Pets in the hold: hardly ever
They do not take pets from May to September because it is "too hot." They have an embargo during the winter months because it is "too cold." Basically, they will find any reason they can to NOT let you book your dog.
- JoannaNov. 18, 2018Dog In Cabin YVR via YUL to PTP & Return
Brought my 10lb Min Pin on Air Canada flights from Vancouver to Guadeloupe in the Caribbean. Cost was $100 each way. I used a soft carrier.
Staff at Air Canada check-in YVR just asked to see vaccination papers. Staff at PTP didn't ask for anything on arrival or departure.
Customs/Agriculture charged $35 for inspection of vaccination papers upon re-entry to Canada at YUL.
Aircraft staff all stated that you must keep dog in carrier at all times, but I managed to hold my dog discretely at some point during each of the 4 flights. Made sure passenger beside me didn't mind.
My dog is great with all aspects of travel in car and at airports, but inside the plane, the moment the cabin is pressurized and engines on, she becomes tense and curls up. She wouldn't take food or water at all during each 5 hour flight and just slept for the most part, or so it seemed. The moment engines turned off and cabin depressurized, she was immediately happy.
I was worried about her soiling the carrier, but no pee or poop during the whole journey of 12-14 hours each way.
THANK YOU AIR CANADA for allowing pets on board! And for making the whole process easy and affordable!
- LeslieOct. 27, 2018Horrible experience
My 7lb toy poodle was refused on an Air Canada flight as the check-in agent said she was far too large for her Sherpa bag (size Large!!) and it was inhumane treatment. She said that the animal must be able to stand completely upright without her head touching the top of the bag and be able to turn around to be accepted by Air Canada. She explained that their pet policy is meant for puppies and miniature breeds. I told her that she is a TOY breed, which is smaller than a miniature. I explained that I have flown with my dog over 200 times on numerous airlines, included affiliated airlines and I have never once had an issue. She noted that other airlines don’t care about animals like they do and how I was trying to fly with my dog was detrimental to her health and safety. I was told that could she could fly with the luggage. When I questioned her small size and the fact that it’s a soft sided case, which are not allowed and completely inhumane, she had to look up the rules to find out I was correct. I asked to speak with a manager who stood there and said nothing. Needless to say, they blocked me from being about to fly, refused to help me find alternative travel arrangements, refused a refund and I missed a dear friends wedding. Never again! Do NOT take your chances with Air Canada - it is not worth the loss of expenses and stress.
- MarthaMore than a year agoAir Canada Great for Emotional Support Animal
My emotional support dog travels with me everywhere. I had to make a trip the States with my ESA and wanted to fly with Air Canada. I made the call to customer service and they directed me to their website. Air Canada needed a letter for my ESA and my psychologist was out of town for the holidays and my letter was expired. They told me that I could get one from ESA Doctors online and that it would be legitimate if the therapist was from Canada. They were very helpful and Air Canada was wonderful in allowing me to fly with my emotional support dog. Thank you Air Canada and esadoctors.com!
- MaryMore than a year agoExcellent Service - Air Canada is very pet-friendly
I had to travel from BC to Ontario (two flights) and Air Canada was absolutely wonderful taking care of my kittens on-board and in transit. The cats travelled in the same kennel and were handled with great care at YVR. While waiting at the gate, I approached the pilots and told them my two kittens would be travelling in the cargo section and that I, as an owner, was a little nervous. The co-pilot assured me they would adjust the temperature in the cargo hold to make sure the cats would travel comfortably and not to worry. During the flight, I asked for confirmation from the flight attendants that the cats had been loaded and they told me that they had, and they were fine. One of the flight attendants even came to me during the flight to assure me that the cats were doing ok down there (i.e. cargo).
Not only that, when we landed in Toronto, the co-pilot personally went downstairs in the cargo section, made sure the kittens had been unloaded, were safe and well, and then came and found me at the gate where I was waiting for my next flight, just to assure me that the cats were ok! She had even left a note on the kennel, in case she wasn’t able to locate me in Pearson). I was very impressed and thankful!
If I have to fly with my cats again, Air Canada is my one and only choice. Thank you Air Canada!
- ConstanzaMore than a year agoAir Canada doesn't apply own rules
I traveled to South America via Air Canada last February 2017. Woman in seat in front was carrying a dog on her lap loose. Very dangerous both to the dog and rest of passengers. Neither Crew nor the passenger complied with rules. I was attacked by a dog in the past leaving a scar on my leg for ever and even-though I respect dogs I fear them. I believe owners and crew should comply with these rules in order not to interfere with other passengers. I am disappointed at the Airline and the crew. I did not complain during the flight to preserve the friendly atmosphere yet many passengers were annoyed at this risky action as the dog had its kennel and was not for mental aide. Air Canada should ask passengers traveling in front, behind and next to the dog if they are fine with this or otherwise they should be granted another similar seat.
- AMore than a year agoAir Canada Needs Everyone to Follow the Same Policy
I'm putting this out there as a warning. I flew 7 times with my dog on Air Canada and each time had a great experience until the last time (number 8). I read the regulations on the website and consulted with my vet prior to purchasing a carrier. I called in to confirm as my dog would fit the weight restriction but in his carrier of 10.5 inches, he could not stand "comfortably as he is 11.5 inches. I was told by Air Canada that this was an old regulation and as long as he could sit and lie down comfortably, he was fine. I hesitate to put him under in baggage since I'm worried for his safety. As mentioned, the first 7 times (mainly on 1 hour flights) all went off easily enough with Air Canada check in Crew and the entire Airport Staff always treating us exceptionally well...until the last time. When the Air Canada Check in staff decided it was "inhumane" for me to take him with me. As mentioned, i talked to the vets, and the people at the pet store who sold me the carrier and made certain it was ok for him. They tried to refuse me access to the flight, saying whoever I spoke to on the phone was incorrect and we never should have been let on an airplane even once. After a lengthy argument (about how I had no other method of getting back home- more of an issue since this was on the return leg of my journey), they finally let me on after adding a note to my file saying I would never be allowed to fly with him again.
I would give all the staff on the previous trips 5 bones, but this last trip ruined it for me....the people were rude and claimed I was endangering my dog's safety- anyone who knows me knows this is something I would NEVER do! We wouldn't fly Air Canada again, even if I could...
- TerrificMore than a year agoGreat airline
- CatherineMore than a year agoVERY PET FRIENDLY
Air Canada crew were VERY friendly. They didn't mind that I was putting my hand into my pet sherpa bag to calm my dog. Of course, my dog didn't feel all comfortable being inside a confined bag for 2 hours, and flight attendants were more than understanding of this issue and let me touch my dog, calm her, open the zipper a bit to let her head stick out. I was allowed to give her some water inside -- of course through the zipper while she was still inside the bag. I highly recommend flying with Air Canada for all pet owners.
- RachelMore than a year agodiscriminatory rules for dog kennels
I shipped my special needs Rottie in cargo with air canada 3x (between Halifax and Toronto). I called the other week to book a flight for him and learned that they had recently implemented a "strong dog" rule. Rotties, mastiffs, bully breeds and some others must all be in a metal, basically bullet-proof crate. Okay, I figured. Then I found out they retail for $700.
REALLY? Talk about discrimination. My dog is a perfect flyer. Interesting that these rules include some strong dogs and not others... not malamutes, not huskies, not GSDs, not dobies, not Newfies, not Bernese, not Chows... etc
(you can see the new 'rule' here: http://www.aircanada.com/cargo/en/solutions/ac_live/ac_live_kennels.html)
I was lucky to have a dog 'small' enough to be able to size down and book him in with WestJet (they can't take his old giant kennel, so we bought an XL and sold the giant on kijiji).
I am really appalled by this change and considering contacting Air Canada until I speak directly with someone in management. I used to spend both arms and both legs to ship him and to be marginalized like this is truly upsetting and disappointing.
- KylaMore than a year agoTerrible experience
I tried to take my 4 month old mini dachshund in the cabin with me on a short flight from Kelowna to Vancouver, but when I called to reserve, they told me he was too tall. At the time he was 10" tall and weighed 8-9lbs. When I asked to take him as checked baggage instead they told me he had to be at least 10lbs! All of the people I spoke to at AC Reservations were quite rude except for one, who was polite, apologetic, and even waived the flight change fee for me.
Coming home was even more of a nightmare. Since it was during the holidays I left him with my mother due to the embargo, since I was told I could send him back via Cargo. When we called Cargo they very rudely told us that they were not shipping animals to Kelowna until after March 31! Cargo reps told us that anyone who said otherwise were lying to us and one even hung up on me when I tried to find out the reason for such a long embargo.
I will not be using Air Canada again unless I absolutely have to, it was a total nightmare.
And beware to anyone looking to bring their pets in the cabin. The weight limits are VERY misleading as there is no way a 22lb dog could be 9 inches or less from top of the head to toes.
- MEEEMore than a year agoDO THEY ALLOW BIRDS ????
- SindyMore than a year agomiss
I'm thinking of traveling to toronto and maybe going there more often. I wonder if my bichon Frise will be able to go with me? I have 2 aswell. Would love to know if its a problem!!!
- AlexMore than a year agoI'm coocoo for bananas
I'm coocoo for bananas
- EverettMore than a year agoI like bananas
I like bananas.
- Mary Ann SweenyMore than a year agoTraveler
We have a miniture schnauzer, during the summer she travels at least twice a week on a ferry for a 2 hour ride, this ferry also requers that your dog be in a carrier. Our girl knows the routine and immediately gets into her carrier prior to boarding and lays quite content untill we get off. She can get up and turn around but there is not a lot of room to do this but she is happy knowing she is going with us and is not stressed at all. We did get her a large carrier to go on a plane for travel and they were very good with her in baggage but if we are making a trip as we are in later this year where we have to change flights , I am not comfortable with her being in with baggage and possibly getting misplaced during this transition of changeing planes. Is there another option? If she is a little tight in her carrier but comfy, would you permit the travel Thank you in advance as we will be flying and need to know..
- ShannonMore than a year agoInsane pet policy
We've flown Air Canada with our Chihauhau/Dashchund about 8 times. Today I was flying Fredericton-Toronto and they told me that she couldn't fly as she was too big for her Sherpa carrier, that she couldn't stand up and turn around! She is 14lbs. She can stand up and turn around, but of course she cannot fully extend her head and neck--even a pure chihauhau is more than ten inches from tip of ears to the ground. I think good ol' Air Canada is just back to harassing pet owners, as usual. My dog has always just slept quietly in her Sherpa, she sleeps in it at home and in the car too.
- SandyMore than a year agoFlights from Hawaii
Unfortunately, it looks like Air Canada (and many international airlines) don't allow small dogs in the cabin on flights to or from Hawaii, so I'm still looking around!
- GraceMore than a year agoGot Clarification
I called Air Canada to get clarification on the size rules for soft sided carriers. Hard carriers have the 9 inch height limit. Soft sided carriers have a height limit of 10.5 inches.
Thought I'd pass that along.
- SarahMore than a year agoDimensions?
I read a complain somewhere from someone who said that Air Canada refused to let them bring their pet into the passenger cabin because the animal's ears touched the top of the carrier (though the pet was able to stand and move around inside the carrer). Does anyone have clarification on this? I'm flying out on Air Canada in mid-January and need to know what to expect. Could someone just have been having a bad day?
- GusMore than a year agoReally? 23cm in Height and 22lbs?
Really 23 cm in height for the carrier and under 22lbs? Seriously? I don't know about you but my miniature schnauzer wouldn't fit with these dimensions and he's considered a small dog.
Not everyone travels with pomeranian or chiwawas.
Please tell me I'm wrong as I would love to travel with my dog.
- DanaMore than a year agoInternational Traveler.
I loved my visit with my family in Germany because i could take my pomeranian dog with me in the cabin,,,,it was a nice trip , enjoyable trip and everything else was also perfect! Will do it again next year!
- NancyMore than a year agogreat news!
With this announcement, Air Canada is now my first choice for traveling to visit family. Thank you for acknowledging that pets are important family members.
- CindyMore than a year agoAir Canada
Fantastic!...You did something good here....Myself and all extended family members will be using and recommending Air Canada as a result of your change in policy with regards to pet travel. EXcellent move on your part !!
Cindy and the entire travelling clan !!
- SilvieMore than a year agoTraveler
I am thrilled about this!!!! Will be using Air Canada as often as I can because of this!!!!
Thank you for letting me travel with my "family"