American Airlines allows 7 kennels on American Airlines flights and 5 kennels on American Eagle flights. If you plan on traveling with your pet, you should contact the Customer Service Team at 800-433-7300 as soon as you confirm your travel plans to guarantee Fido a spot. American Airlines can restrict pets flying if the weather conditions are above 85 degrees Fahrenheit and below 45 degrees Fahrenheit.
Pets in the Cabin
American Airlines allows small pets (at least 8 weeks old) to travel in the cabin if the combined weight of the pet and carrier does not exceed 20 lbs (9 kg). Pets must remain completely in their carrier, with the door closed, and under the seat during the entire flight. American Airlines does not accept pets in the cabin to/from Hawaii, Bolivia, Chile, Uruguay, Argentina, Venezuela, or on transatlantic flights. Within and between the United States and Canada, Mexico, Central America, Colombia, and the Caribbean, the pet fee is $125 per carrier.
Pets in Checked Baggage
American Airlines allows dogs and cats to be transported as cargo on a first-come basis. They allow up to 2 pets per passenger that are at least 8 weeks old. The combined weight for the carrier and the pet shouldn't exceed 100 lbs (45 kg). Within and between the United States and Canada, Mexico, Central and South America and the Caribbean, the fees for transporting pets are $200 per carrier. To/from Brazil, the fees are $150.
For pets traveling in the cabin, non-collapsible carriers must not exceed 19" x 13" x 9" (48 cm x 33 cm x 22 cm). Animals must be able to stand up, turn around, and lie down in their carrier. Soft-sided pet carriers should be water-repellent, made of padded nylon, and have ventilation on 2 or more sides. For pets traveling in cargo, carriers should have maximum dimensions of 40" x 27" x 30" (101 cm x 68 cm x 76 cm). They must be large enough for animals to turn around, sit, and lie down in a natural position; constructed of wood, metal, or plastic; and they must be leak-and-escape-proof. Doors of carriers must fasten securely and have ventilation on 2 sides in addition to the door. Carriers must also have a water container with outside access for filling. Please contact reservations to verify maximum dimensions for your journey.
Service animals in training, emotional support animals, and comfort animals may travel as pets, not as service animals on all American Airlines flights. American Airlines does not accept brachycephalic (snub-nosed) dogs as checked baggage. The following dog breeds are not allowed to travel: Affenpinscher, American Staffordshire Terrier, Boston Terrier, Boxer (all breeds), Brussels Griffon, Bulldog (all breeds), Cane Corso, Dogue De Bordeaux, English Toy Spaniel, Japanese Chin, Lhasa Apso, Mastiff (all breeds), Pekingese, Pit Bull, Presa Canario, Pug (all breeds), Shar Pei, Shih Tzu, Staffordshire Bull Terrier, Tibetan Spaniel; and cat breeds that can't be checked are: Burmese, Persian, Himalayan, and Exotic Shorthair. Additionally, checked pets cannot travel on A321, A321S, A321H, A320, or A319 aircraft.
- JimmyFeb. 25, 2021Belize to Dallas is $1600, no water
Agree with the poor service. No water, corruption and utter lies . They refused to even talk to us. Only one person is allowed to shi from Belize. Not as advertised. Utter corruption and then wanted another $50 to release our dog. Absolutely horrible and pure corruption
- JaniJan. 23, 2021No issues - I fly with them monthly
I transport pets for my business and have not had an issue with being turned back or being hassled for paperwork by American Airlines. I fly with the pets in cabin most of the time and the biggest issue has been that when you check in and pay the fee, it seems to be a whole new thing for most of the agents. At least half, if not more of the time, they need to ask someone else to help them. But that part is figured out and the boarding passes are issued, it's all been smooth sailing. I've traveled with them an average of twice a month with pets for several months now. I use a variety of different carriers of different sizes and have had pets who barely take up any space in them to pets that push the limit in size and have never had an issue. Maybe since most of my traveling has been during Covid, they are more concerned about those who give them problems about mask wearing than the pets. Either way, I will continue to fly with them. They've been great.
- StephanieNov. 24, 2020Incredible Letdown
I have travelled with American for about four years with my dog as a cabin pet. During that time she’s been on a dozen flights. I recently even purchased a larger carrier because I had gotten a couple comments from gate agents that the last one was a little small, but they still always let me fly. Today was different. My carrier is soft sided and my dog can easily stand up and move around. She just has anxiety, so my vet gives me a little medication for her when she flies. It was early this morning and my dog was sleepy. She’s all of 11 pounds. The gate agent started popping off on my before he ever looked at her. He said he thought the carrier was too small. Then he got down at eye level with the carrier and said it definitely was. My dog did at that moment get up, turn around and face me, before curling up in a ball. I stated, there you go, she can move around just fine. But he insisted. I asked to speak with someone else and he told me there was no one else as he was the manager on duty. Finally he called over another agent who said, “I think that dog is just fluffy.” Which is correct, my dog is a Havanese and she has a lot of hair. He didn’t change his mind and told me I could book her as cargo, or not go at all. I asked again to speak with his manager and he refused. I asked for a refund and he said he would do that. Then after he typed up some notes and gave me back my credit card he noted that he had not in fact processed a refund as he could not do that and had bumped me from the flight. I called the Platinum AA number after being turned away and was told that gate agents have ultimate power and nothing could be done to override or reprimand the gate agent. I was the told nothing could be done. I asked to speak with another customer service rep, to which I was transferred. She was nicer but game me the same talk. It’s so frustrating to be let down in this way.
- LorenOct. 31, 2020No Problems Flying with ESA's
My husband and I flew recently with our Emotional Support Animal dogs (leave your judgement elsewhere). American Airlines was fine to deal with. The paperwork was easy to complete (doctor, vet and yourself) and the service department was very quick to respond via email with approval of the animals to fly. Our paperwork was never questioned because our animals have ESA ID's through the airline already, so the ticket agent and gate agents could see it when we scanned out tickets. The flight crew was friendly and welcoming. Granted our dogs slept at our feet or on our laps the whole time, but the crew was very nice during the flight, petted the dogs and commented on how good they were. This was only our first flight with AA, and it is a very different experience than flying a pet cargo or in a carrier, so I can't speak to that. However, the ESA process of flying with AA was very stress free and a good experience.
- TarjaSep. 5, 2020Shipping a pet via American Airlines
I shipped a puppy via AA. One of their requirements, in addition to food is to include a bottle of water in the shipment. I included a full, unopened bottle of water, assuming that the pup will be watered every few hour. Not so. After 13 hours since check-in at Charlotte airport, the puppy arrived to Seattle with the water bottle unopened. Don't trust that they will do the right thing and actually give water to your pet - opening the bottle and pouring some in the bowl that was in the crate was clearly too much for all of the people who handled the crate during the day. Keeping a dog without a drop of water for 13 hours is animal abuse. I will not use their services again.
- RebeccaJul. 22, 2020Many inconsistencies within AA pet policy
I just flew AA and was planning on bringing my cockapoo because it's for a few weeks. Needless to say, that didn't happen. Even after confirming the size of my dog and his carrier on the website and on the phone, the check-in person rejected him. They said he was "far too large" and even suggested that it was abusive for me to put my dog in the carrier. I've flown with countless other airlines with no problems, but AA was a huge hassle. I had to find accommodations for my dog within minutes because I wasn't able to take him on the flight. They wouldn't comment on the inconsistencies within AA pet policy and how it was enforced, they simply told me that it was my problem and I had to deal with it. Thankfully I was able to find a friend to pick him up from the airport, but if not, I would have had to cancel/reschedule the entire trip (essential trip). I will not be flying with AA again if I have to bring my dog on the trip. Definitely a lot of inconsistencies - the reviews really speak for themselves.
- PamelaJul. 13, 2020Warning!!
I wanted to write this to warn others considering AA Pet services. I wrote the company detailing my experiences and I have not received any kind of response. This is a VERY abbreviated letter I sent to them. My trip was from JFK to San Diego. This all happened pre-covid. I have shipped pets before, so I know things must be done perfectly and had all required paperwork properly completed.
I used the website for pet requirements, had questions, and called the 1800 number. I got a very terse woman who told me she knew absolutely nothing about shipping pets and proceeded to read the ENTIRE website to me. I called someone else and got the info I needed. Strike 1.
The instructions told me the time and place to go to. I was there in plenty of time. After waiting 30 minutes for the VERY SLOW employee, someone else told me I was in the wrong place. I was exactly where the instructions told me to be. They said I was, but I should be somewhere else and this “happens all the time”. Strike 2.
This is where things REALLY turn nasty. We got to the correct building and there was this person by the name of Yvette. She proceeded to tell me I was too late. I tried to show her what the problem was and that I was sent to the wrong place. To make the story short – basically it was all my fault that I was sent to the wrong place and it WAS NOT her problem. The supervisor, who was only ever referred to as ‘the supervisor”, came out to tell me the same thing and that it wasn’t their fault. There were raising their voices and, not to exacerbate the situation, I assumed the role of the grown-up and professional. All they did was shout that it wasn’t their fault and not their problem. Strike 3.
I work in customer service and if I had EVER treated a paying customer like that, I would have been fired on the spot and probably thrown out into the street – and I would have deserved it! There was absolutely no effort to try and find a solution to the problem, or even listen to the problem. This is an indicator of poor senior leadership, where employees are afraid for their jobs and are quick to shift blame instead of finding a solution.
I had to call the 800 number again to rebook and I showed up 4 hours early. I was working with another employee who was very helpful until Yvette showed up again and said ‘Oh – you were here yesterday’. Yes, in fact, I was. The supervisor showed up and had cooled off enough to have a civil conversation. Since I was finally able to get a word in edgewise, I explained to him what happened the day before and he was receptive to my explanation and then turned very civil and helpful. He even complimented me on how level headed I was the day before. I told him that acting like a jerk never solves anything, which Yvette could learn something from.
We were moving along, until the note from the vet about temperature requirements. As clearly stated on the website and the instruction email I received, that paper was required after May 1, and through certain cities, neither of which applied to my situation.
That is when Yvette interjected herself and said ‘the customer doesn’t state what is required – we do’. Now I need this other paper from the vet, just because Yvette says so. It was as though she was doing everything she could do to make what was already a difficult process almost impossible for me. It took the vet a while to fax it. Yvette sat there scowling at me and finally disappeared when it started looking like things were going to work out. That is disgusting behavior from an employee. The supervisor went along with all of this. Who was in charge? – is what I ask.
In San Diego, I went to the baggage assistance to find out where to pick up my cats. I was told where to wait and that it would be a while. Pets were coming out, the employee there kept assuring me they would be coming. After about 2 hours and watching pets come out from flights well after mine, AA Cargo called me and told me my cats had been there for 2 hours and where was I? I said I was right where I was told to be. Well – once again I was given the wrong place and I was supposed to be at the other end of another terminal. I went to the cargo area and I explained to the gentleman behind the counter the situation and he said that ‘happens all the time and they should change it’. Well – yeah! But these men were nice, helpful, gave me some bottles of water for my cats and said they wished there was more they could do. THAT is what customer service looks like. Yvette could learn something here.
Believe me - this is the very short version of what happened. I cannot believe the treatment of a paying customer, and the level of service being given. I fly all the time. There are so many excellent choices out there. With the unnecessary aggravation and drama, not to mention the added expenses of this experience and non-response to my complaint letter, I can’t think of any reason to EVER fly American Airlines again.
- ChristopherFeb. 1, 2020Horrible Experience! They should be shut down!
I purchased an 8 week old puppy that had to be shipped from Oklahoma to DC. AA claimed they would look out for her, including food, water, and changing out the pad in her kennel if it became overly soiled. They specifically state on their website, "Not only are we professionally trained to provide the highest level of safety for every animal that flies with us, but our team is comprised of compassionate human beings that care deeply about making the journey as comfortable as possible to the more than 300 destinations in our network." My poor puppy arrived complete soiled in her own feces and urine, the pad in her cage was just saturated and covered in feces, her food bowl was soaked from water spilling in it, so her food was a solid inedible chunk, and her water bowl was empty until the baggage claim staff in DC gave her some bottled water. Yes, the baggage claim staff -- not the AA Animal Transport staff (despite being so "professionally trained"). The destination flight arrived at 8:50pm. I was at the AA Cargo depot at 8:45pm. The AA Cargo staff at DCA were useless. They had no idea if she was even on the plane, and told me that they wouldn't know until their "guy" made the last run of the night to terminal at 9:30pm. He would return to the Cargo depot by 10pm, at which time they promptly close until the next morning. So, I'm waiting over an hour (we were told she would be there no later than 30 mins after landing), only to...yep...find out that their "guy" didn't have her in the van, which meant that "she is probably at baggage claim instead of cargo". Probably?! Shouldn't you know this for sure? How can they not know where my dog is? So, I drive 20 mins to the other side of the airport to the terminal, park in the parking garage, walk 15 minutes to baggage claim, finally found the baggage claim office, and I walk in to the office hearing the tail end of two staff members complaining about having a reeking puppy in the office with a kennel full of poop, and then when one staff member asked who the puppy belonged to, the other staff member read my full name out loud right when I had walked in the room. "Can I help you?" one of them asked. "Yes," I replied, "I'm (full name) the person you're talking about looking for my dog who was supposed to be at the cargo depot an hour and a half ago." No apology (either for my dog being misdirected all over the place or for talking smack about me). They simply mentioned that gave her water since her bowl was bone dry (almost like it was my fault???). Then I picked up the kennel and looked in seeing my puppy for the very first time, all covered in feces and urine, and I was immediately hit by the stench. And this is what I had to drive home with for an hour. When I got to the car, despite the 25-degree temperatures, I did the best I could cleaning her up with wet wipes, water, and a rag, and thankfully I brought another kennel (without feces and urine) to transfer her. She was so happy to be (at least somewhat) cleaned up and out of that nasty kennel. I arrived home at 12:30am. I should've been home no later than 10:30pm. I gave the poor puppy a warm bath, and then sat with her in front of a space heater to dry her off as quickly as possible. All ended well, but not due to anything to do with AA Animal Transport -- it actually ended well in spite of them. What they did to my puppy was flat out cruel and they should formally cited and charged with that as the crime that it is. It's a HORRIBLE "service" and don't let anyone fool you into thinking otherwise. I'm pretty sure all these positive reviews are fake. There's simply no way that my experience could be this this bad if these people were remotely competent even a fraction of the time. Now I just feel stupid for trusting them. I should've bought a plane ticket for myself, flown to get her, and then fly back with her as my carry-on, not using American Airlines for any of the trip! I should've known. We have never had a good experience with American Airlines even traveling without pets. Do NOT trust these cruel, rude, incompetent people with your pets!
- BarbJan. 2, 2020DON"T bring your dog on AA
I have travelled back and forth across the US 6 times with my 14 lb cockapoo in a legal soft-sided carrier... But coming home from Austin Texas, the American Airlines check -in agent - refused to let us board with her, claiming she was too tall for the crate. She can turn around easily in the crate - and demonstrated that - at the time... but since she is minutely too tall for the crate... they refused her. I ended up paying $500 extra ( last minute booking) to fly home via JetBLue - who was more than happy to have her. We will never fly American Airlines again! EVER!!
- WalterDec. 30, 2019AVOID AT ALL COSTS
I read all of the reviews on here about American Airlines, and should have listened. I thought, surely I have crossed every T, dotted every I. Never underestimate the power of an unhappy, ignorant check in agent.
To make a long story short:
I live in Mexico, but flew to Florida to pick up a pure bred Staffordshire Bull Terrier from a place a few hours from Miami. I literally researched which airline, and which route we could take with a dog this young for a month and settled on AA. I read the reviews, and thought that by having a small enough dog, and an AA approved soft sided kennel on a direct flight from miami to cancun I should have covered all of my bases.
Three hours early at the airport, the agent demands to see the paperwork for the dog I have for Mexican customs. I show the agent the paperwork (its a form from an actual animal importing company that does this for a living. It is in spanish and english, no abbreviations anywhere, no handwriting except for the vets signature, on vet's letterhead. It is perfect) She says I have the wrong form. I need a new vet health check, with a raised USDA stamp to take the dog on the airplane. I said I spent a month researching this, your website makes no mention of this being a requirement to travel, in fact it says the opposite. I show her the Mexican government website that describes the paperwork required, listing both the USDA and the vet letterhead as viable options.
Then she says the most amazing thing...
Her exact words "Since you do not have the correct paperwork, they will euthanize your dog. Then you could sue american airlines and I could loose my job"
I said for starters, I have done this three times. As it says right here on the Mexican gov website, if you do not have the proper paperwork a local vet can come and certify the dogs. We actually had to do this once in the past. Also, how is it any business of AA if I have the paperwork required by mexico for my dog? Do you pre-screen every person that flys to mexico or any other country to make sure they will not have problems with customs?
We went to her supervisor, then his supervisor, then the head supervisor. Each one of them was OK with our paperwork but she convinced each in turn that our dog could be killed and we would sue the airline and she would loose her job.
This was on a Friday, USDA was closed until monday. I had to arrange accomodations and travel for myself and a brand new 8 week old puppy, as well as a new vet health check, and 7hrs in the USDA office Monday morning to get a stamp. The USDA politely explained that we do not need a USDA stamp, and that our paperwork is fine. They gave me a printed document to show to the AA check in agent showing that it was not required. Finally got onto the airplane and home. I had no issues with the staff on the plane itself.
I emailed AA customer service. They acknowledged that their airport agents have not authority to check paperwork required by a foreign country for a pet, and that AA has absolutely no policy requiring this at all. But they will not be compensating me in any way for the costs incurred, and "we hope to see you on board soon!"
The most frustrating part of this is that I can understand an agent not knowing the boundaries of their job, but how does a subordinate convince THREE supervisors that their ignorant ideas are correct?
This was easily the most stressful situation I have experienced in years, and I will literally pay ANY MONEY to fly with someone else where I do not have to feel like I am rolling the dice at the check in counter. Spending the extra money to fly with a better airline would have saved me a lot of time, money and stress. When I started talking to my friends about this, almost everyone had a similar story where AA had screwed them over, especially the check in agents. Shop somewhere else.
- MerrillDec. 28, 2019Don't even think about flying with AA
Unless you want to be treated rudely, discriminated against or potentially endanger the health of you pet don't fly American Airlines. They would not allow us to carry on our 11 week old 18 lb puppy. Instead forced into cargo hold, which was a nightmare to accomplish. Then as we boarded the plane we saw another dog be carried on which was much larger than our dog and not a service dog. After 10 hours and 2 flights we picked up our puppy but found that her water dish was dry and the food bag had not been opened.
- CozetteMar. 20, 2019Don't listen to their representatives
After hearing the horror stories about getting to an airport with your pet and being turned away, I did hours of research before booking a ticket to take my dog back to the United States from Spain. I finally settled on American Airlines because of how reassuring their representatives were that we could take our dog with no problems. To make sure nothing would go wrong, I emailed and called multiple times just to make sure everything was exactly right so we could not get turned away. After booking the ticket and buying his crate, we found out that the representatives had lied to us and that we are not allowed to take our dog on the plane. To top it off, they refused to refund us, so we not only have to pay for the old ticket, but have to pay for an extremely expensive short notice ticket to get back home in time for school.
If you choose to fly with American, do not listen to their representatives. Go to the website and check all of their guidelines, including the size crate that can fit in your exact plane!
- TanyaMar. 17, 2019Absolutely no problems at all!
My 12 year old Toy American Eskimo and I just flew American round trip, with her in cabin. It was my first time flying AA with her.
After a lot of unnecessary stress, brought on by reading the reviews posted here, we had absolutely no problems! The agents at LAX and IAH were lovely.
We used the same Sherpa bag that she's been flying in, on other airlines, since 2010:(https://www.amazon.com/gp/product/B000K8QNC6/ref=oh_aui_search_asin_title?ie=UTF8&psc=1)
- SaraMar. 11, 2019Never had 1 single problem
I’m a dedicated and loyal customer to American Airlines. I was afraid with all of the negative reviews that my mind would change bringing my 7 month old kitten on board but wow have some people had some bad experiences! The women at the check in counter were so friendly and happy to see my extremely scared cat. I got a regular Sherpa bag from chewy approved by delta and that was just fine.
- SFeb. 27, 2019All lies
I have flown with my dog on AA before in a carrier in cabin. I was kicked off two flights today, forced to buy a check in kennel, after I killed myself to get the kennel, then told they couldn’t check in kennels. Given no help.
Then tried to get on another airline, but have tons of baggage for work, they wouldn’t lend me a cart to go to the other terminal (because I can carry 5 pieces of luggage and a dog by myself), so had to pay for car service to take everything. Truly horrible
- RomneySep. 8, 2018Breeze
I had no problems flying with my 13 pound cat. The gate agent barely glanced at the bag. I guess it is just which gate agent you get. The horror stories were stressing me out. The soft carrier was 10.5 inches high and there looked like there was about two inches to spare. We flew from DCA to LAX.
- RobertaAug. 7, 2018Chicago O’Hare - don’t fly on American
Have flown in & out of many cities & many airlines with my dog & never had a problem until flying Chicago O’Hare on American Airlines. It’s just not worth the risk / stress of flying with AA - choose a more human airline that cares about its customers. Check-in attendant / manager was on a neurotic power trip. She even threatened to call the cops & have us arrested (seriously)! & documented our flight profiles (she was very threatening). My 11 lb poma-poo dog (who had just flown to Chicago days earlier on AA) demonstrated that he could freely turn around in his very spacious SleepyPod carrier (which touches his head when he stands up but it is a soft mesh top). He obviously became agitated with being told to turn around multiple times, being taken in & out of carrier, prodded by AA employees, etc. They then told me he was obviously in discomfort due to the carrier (& not their invasive behavior & the rising stress levels of his loving owners). Honestly with the behavior of that attendant, American (at least Chicago airport) shouldn’t even be allowed to transport pets - let alone charge $125 per flight. It’s far too stressful for pups & their humans. You're signing up to be harassed & have a nightmareish, excessively stressful experience. Don’t do it.
- BrittanyJul. 3, 2018American Airlines the worst for pet travel!!
After confirming size/height/weight requirements of in cabin dogs and the carriers on TWO separate occasions with an American airline Representative, My puppy got rejected from our flight during check in. I was told as long as the carrier does not exceed the size requirement and as long as the dog can move around in the carrier comfortably, all would be good. I bought the large sturdi bag which meets the size requirements and my puppy is a 5 month old beagle. He’s 16 pounds at this time and is about 18-19 inches tall from the floor to the top of his head when standing. He gets in the carrier perfectly fine, he can turn around and move around WITH ROOM TO SPARE but because his head touched the top of his soft sided carrier when standing they refused him on the flight. They told me he looked very uncomfortable - he was not. My puppy would not be standing up during a flight, he would be laying down in the carrier under the seat, so I don’t know what their problem was. This seems very subjective and based off of what an employee feels at that time. I spoke to a supervisor and she still was very strict about the height requirement. I even had him come out of the carrier and go back
In to show them that he’s perfectly content. They kept telling me it was concern for the dog as if I was making my dog suffer by having him in his carrier. I had to make alternative arrangements for my trip and I was not refunded for the change of flight for my flight back home. They only switched my outbound flight free of charge. However, they would not refund the cost of the extra room seat I bought on both flights. I know people who have flown with their full grown dogs only about 2 inches smaller than my puppy who have NEVER had any issues and never even been asked that there dog can stand and turn around. The requirements and rules on their website are very vague and subjective and if they are going to adhere to such strict requirements, they should state that more clearly. No one told me my puppy needs to be able to stand up in the carrier WITHOUT his head touching the top of the crate. He was in no way being compacted. His head just barely poked out of the head compartment on the top of the carrier when I unzipped it. They did offer to switch my flight to a different airline free of cost if there pet requirements were different but I had to bring it to the employees attention at United Airlines when asking about that bc I had to mention that he was not allowed on Americans flight. They seemed way more lax and I bet I could’ve been fine if I went United If they didn’t know about American rejecting him already. Moral of the story, unless your dog is a toy dog or is small with very stubby legs, I wouldn’t risk it with American Airlines.
- TrayceJun. 25, 2018No problems at all on AA
My husband and I each had a cat in a carrier we bought from Chewy. We had no problems at check-in, at security, nor at the gate. In fact, we were one of the first let onto the plane. My impression is that it is so common now to see people traveling with pets, that don't even blink an eye. I must say that I was careful to follow all the rules of the airline.
- ConstanceMay. 31, 2018No troubles here!
I traveled with a new rescue from Mexico to Boston, on the day of a heat wave across the half of the country which put heat restrictions into place along our route. The counter agent worked for at least 45 minutes to find the right route for the pup and me, gave us plenty of time to go outside for walks, and got us booked. We ended up getting rebooked on a route that landed us two hours EARLIER than anticipated.
I think in many cases, if you're patient and willing to work with weary gate agents, they'll help you out.
- NitikaMay. 26, 2018Extremely Horrible
I have been trying to ship my pet from RIC to LAX for 3 days 5/24-5/26. Each time a.a has messed up and rebooked the flight for the next day. The straw that broke the camel's back is today 5/26 they booked a flight for 7:40a.m which my pup has to be checked in at 5:30a.m and the live pet cargo does open until 8 a.m. Why would the book a flight after check-in? Now they want to re-book for the 4th time on 5/28. No thanks. I'm done. No bones. If there were negative bones it would be a minus 10. Pet owners save yourself the stress and frustration. Don't depend on A.A :(
- AllisonMay. 24, 2018Scnoodles in the Sky
My 15 pound schnoodle (half mini schnauzer half mini poodle) flew American Airlines recently. He flew in a large sized Sherpa carrier. I didn't have any issues. I typically fly Southwest since the pet boarding is cheaper.
- JoanneApr. 7, 2018AA Supports the Military!
As service members know, their family provides a great deal of support to let them focus on their job.
When my Navy daughter moved to a different base, we (her parents) hosted her two cats in our city, then transported them to her via AACargo. The transport experience was fine, no issues. The staff was wonderful with our cats. However, because it was not her in person, they couldn't give the discount. We reached out to AACargo and they were very gracious to provide us with a refund for the 50% discount.
Thank you AACargo for listening and reacting to our request, it was very much appreciated!
- CarolynMar. 24, 2018Gate Agent Hell
Here is our experience trying to fly Hoover, a Bull Terrier, on American Airlines to the Westminster Kennel Club show in NYC from Sky Harbor Airport in Phoenix AZ on Saturday, February 10, 2018,
Saturday, February 10, 2018. We arrived at the airport fully 2-1/2 hours before the flight (non-stop PHX to JFK) was to depart at 10:25 a.m. The wait in line to check in was short and we were soon in front of the gate agent. I promptly handed her my I.D. and Hoover’s Arizona Health Certificate which had been issued three days prior to the flight. The agent immediately began to search her computer for information. She determined that the temperature at JFK would be 44 degrees upon our arrival, one degree less than their acceptable temperature unless you have the veterinarian’s certification that the dog can tolerate a lower temperature. (They will not fly at all if the temperature is predicted to be below 20.) The veterinarian (not my usual one in Kansas) had written that it was OK for Hoover to go below 45 degrees, but she had not specified how low, and the certification was written in just above her signature on the form. The agent called in another agent and they began to examine the form. Because several staff members in the vet’s office and the vet herself had written things on the certificate with two different pens, it was their opinion that this form could have been forged and they would not accept it. (Note: The 44 degree temperature was clearly not going to endanger the dog.) Hoover would be denied passage. Next came the question of what breed of dog Hoover is. The health certificate stated that he is a Bull Terrier which is not listed on American Airlines list of breeds they will not ship because they are brachycephalic. The agents were not willing to accept this and, indeed, they called in another agent who went into the back and emerged with some kind of generic list of “snub-nosed” dogs that listed the Bull Terrier. (Note: This was NOT an American Airlines list--- we have no idea where it came from.) By now, there were two or three agents and a supervisor involved in the discussion. Hoover would be denied passage. Next came the issue of the crate. Hoover was housed in a standard Impact 400 crate with bars on the door. Another agent was called to inspect this crate and deemed it unacceptable because it needed to have a “grated” door. The definition of “grate” was not specific in the AA rules, but I did find this definition: “Grate: a framework of parallel or crossed bars.” At this point, Bill went back to the car to retrieve the 400 Vari-Kennel we had brought along as a precaution. This would be an acceptable crate and we could ship the Impact crate and its attachable wheels as excess baggage. But the fact remained that they considered the dog snub-nosed and the health certificate invalid. And they were insistent that Hoover would be denied passage. At this point, I was distraught and Bill was appealing to their sense of fairness in the enforcement of the real rules as well as the imaginary ones. At no time did either of us lose our cool, but we continued to plead our case and asked for another supervisor. Finally another “Customer Care Manager” appeared, took a look at Hoover and instantly recognized him as a Bull Terrier--- and not a snub-nosed one at that! He also had no qualms about the one degree temperature. With Daryl’s authorization, Hoover was allowed to fly in his Vari-Kennel. All of this took 1-1/2 hours of several agents’ time, no doubt negatively affecting service for other customers. The flight to NYC went without further incident. On the return, check-in at JFK was efficiently handled with no hassles—oh, Hoover had to surrender his water at the TSA checkpoint. And he also complained that no treats were served in the belly of the plane.
- SteveJan. 14, 2018American is clamping down on carry-on pets
American is clamping down on carry-on pets. The cute white dog in the black bag on your home page would *not* be allowed on some American flights. I go out of DC Reagan, and I've flown with my mini Schnauzer at least 12 times in the last year, all as an in-cabin pet. Starting Dec. 2017, when I check in, the customer service people are insisting that the dog must stand INSIDE the bag. This is impossible except for the smallest dogs. Furthermore, the attendants have been rude and snippy about this policy. As a 100,000 mile flyer, I would expect better treatment - but be ready for a fight or denied boarding at this point.
I'm switching to Southwest, which has never given me a problem.
- StephenDec. 30, 2017AA is TERRIBLE and unprofessional
First, I roll my eyes when I see most reviews bc I just feel a lot of people overreact which I why I never do this, but my experience flying AA with my dog has been SO bad I feel compelled to post
1. DFW to SFO: They lost my dogs reservation for checked flying. I had to argue for a while, but luckily there were open spots and I got him on my flight (I called twice the day before to confirm the reservation and they said they had it. Next they require you tape food to the kennel so they can feed him...I did this, and the food was still taped to the kennel when he arrived in SFO. Also, all workers are totally clueless and uninformed of what the process is so they can’t answer your questions
2. Landing in SFO: They lost my dog! I waited for 30 minutes at oversized luggage and nothing. Then talk to them and they said they talked to the person who unloaded the dog, but they don’t know where they sent him. Another 45 minutes (and 3-4 arguments) later, I finally had my dog.
3. San Jose airport to DFW: I called TWICE 4 hours before my flight to confirm the flight and that temp was okay still. Both peopl I spoke with told me he would be okay even though the rules say 45 degrees, it’s within just a few degrees so they will accept him. I get there and first the agent was clueless and had to get a supervisor. Then the supervisor immediately turned me away and said there’s nothing he can do. I explained that I called before I came to the airport to confirm for that exact reason and he didnt have an answer. Almost Worse than completely turning away my dog (5 month old Aussie, btw) was that he refused to answer my questions or tell me what I need to do to get my dog shipped to me through cargo and asked me to get out of line. Luckily, my family dropped me off so they took the dog with them and are currently working on shipping him cargo to me in dallas.
The process around shipping pets on AA is AWFUL and no one seems to know the rules and regulations when you speak to them. (I’m doing all of this 20 minutes after being denied, so I’d course I’m writing angrily) but that supervisor for AA working the ticket counter at Noon PST I’m December 30 2017 is terrible. Understand doing your job, but you can’t expext to turn people away and NOT answer questions.
Never flying AA with my dog again (probably not flying AA without dog either)
- DawnMore than a year agoAA is the BEST!!
We fly often from Miami to our home in Belize with my ESA dog. Each time, AA has been friendly, accommodating and professional. I am a faithful AA flyer and will continue to be. You need to ensure that you are following all of the guidelines and procedures such as having the proper documentation, notifying the airline and that your animal is approved for travel. If you do this, you should have a wonderful and pleasant trip.
- Beth HannafordMore than a year agoAmerican Airlines would not let me board the plane with my little dog!
I have flown with my dog before and had the health certificate with me and her approved carrier and upon arriving at the ticket counter (in a wheelchair) they would not allow my dog to board the plane - and I had just moved to Phoenix and she had flown American - but the supervisor said no - so I was forced to leave my dog behind with relatives. Terrible!!!
- AllisonMore than a year agoHeartless
I brought my ESA rabbit with me to move across the country and they wouldn't let me on my flight. I was hysterical and told them how he's been on the plane with me a million times and they were rude in handling it. Now, I'm sitting at the airport having missed my flight to move across the country to start a new chapter in my life after graduating from college. Oh, and my bunny will be forced to stay in his carrier case for 11 hours without a bathroom today as a result of all of this. Never flying American again.
- JamieMore than a year agoAmerican airlines awful
They were awful!! Do not fly American! They would not allow our Boston terrier to fly even though we called twice to verify that he could. It just went down hill from there!!
- CandyMore than a year agoWhat they don't tell you
Trying to ship 2 cats from Denver to San Juan Puerto Rico was a learning experience. The cats were fine. What they don't mention in that carrier description is that some pet carriers come with doors on the roof as well as the front of the carrier. Well it seems that American Airlines will not accept that style of carrier. They don't say anything about it in their description. The folks at Pet Smart thought they'd be legal.. needless to say, we've had to reschedule the cats for another flight. I had to take them back to the vet for new certificates and also purchase new pet carriers.. :( grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
- NachoMore than a year agoWatch out for hidden fees!
So the price for checked pets is $200 per kennel (upto 2 dogs per kennels) however the checked pet will count towards your checked luggage, as such it will count as bag 1. Fees for checked bag 2 is 35, bag 3 is 150, and so on... Other than that, I think the customer service needs to improve so as to make the customer more at ease with the way the dog is going to be handled. My dog arrived well. Make sure you buy the appropriate kennel with the container with watsr that hangs out of the door.
- BethMore than a year agoFine, not problems
No issues. They were not friendly but they respected my reservation. I used a medium sherpa bag.
- NellMore than a year agoExtremely unkind
I was meant to move from rural Maine to Georgia with my pet, yet despite making sure the carrier was within the dimensions listed, the TSA Agent told me the carrier needed to be soft sided (not true, the website lists above it can be either or, so long as it's within the listed dimensions), and refused to let me board with my cat. Be wary of that! Rude staff that probably gets off on the enjoyment of making people cry.
- Win ThomasMore than a year agoExcellent service and travel experience with my two wire haired griffons (dogs)
I flew from Albany, NY to St. Croix, USVI spending an overnight in Miami (one of two stops each way) so I could give my dogs a break. Everyone at American was incredibly helpful and cooperative. They appreciated my dogs and did everything possible to make their trip comfortable. The dogs flew well and although I gave them a mild sedative, they sprang right back after landing, Thank you American employees!
- RebeccaMore than a year agoJust don't do it
Flying AA with a dog is an incredibly stressful experience. My dog is just at the edge of the weight limit, and I'm always getting grief about his size and the size of the carrier. Some agents are fine but some really like to throw their weight around and threaten that we can't board, even though we've flown with them literally DOZENS of times. JFK is the worst. I can't take it anymore. Also, if you don't insist on getting a separate record locator for the pet reservation on the phone (which the agent will tell you you don't need), they sometimes lose your pet reservation.
- MarianneMore than a year agoPerfect trip
I booked my father,s flight to move closer to me along with his cat! Although the cost was higher than I thought it would be the trip went without a hitch. Taking the cat out of her carrier at DFW security was uneventful and the gate agent let my elderly father board early to get situated with the cat.
- BrettMore than a year agoDon't do it
Worst airline cargo on the planet! Wasted a whole day! Worst staff! Rude, incompetent, nasty
- MaggieMore than a year agoDenied my dog boarding on RETURN flight!
We flew out of TPA to TYS through CLT. The staff in Tampa were very nice - wanted to make sure he didn't weigh more than he was supposed to with kennel (FYI he is a 12 lb Westie and was in a Sleepypod air - he is full grown but was the runt of the litter so is a little bit smaller than most Westies). After weighing him in his kennel, we were good to go. Security folks, super nice. Flight attendants, very nice as well and commented on how well he did (very quiet, not a peep, occasionally rearranged himself), and they gave us a cup of water and let us give it to him under the seat on a longer flight. When it was time to return home, TYS would NOT allow the dog on board. They insisted he was too tall for the kennel and he didn't have enough room to turn around. We explained their airline flew him up there in the first place. Their response? "We're not responsible if Tampa decides to break our rules." They refused to talk to us further, and actually went to the back to hide while we stayed at the check in desk area and talked to customer service on the phone for 30 minutes. The flight was supposed to leave at 7:30 PM. We both had to be at work the next day. My husband is an attorney and had to be in Court! So, we rented at car and drove for 10 hours back to Tampa, arriving at 6 AM. Thanks for nothing, AA. I've heard the smaller airports like to nit pick about dogs, toiletries, etc. to feel more important. I guess it's true. Lesson learned.
- LesleyMore than a year agoNo Shih Tzu in cabin?
Just called to make reservation and was told that Shih Tzu cannot fly in cabin!! The website specifically says not in checked baggage, which I get, but the lady insisted that they were forbidden anywhere. Ridiculous!
- BrendaMore than a year agoNo problems...
For once, the reservations department people did their job. I was given record locator info & had zero problems while at the ticket counter. They saw my 11 pound dog do what he needed to do (mainly as he was nervous and couldn't be still). I paid the pet fee & filled out paperwork. All was fine. I got to TSA and they had me pull my dog out just to run a strange plastic black wand device over both my hands. I'm guessing it was to ensure neither me nor my dog were involved in any suspicious things. I had a great time using American Air. Zero issues. Now, let's home my Sunday return flight is just as lovely.
- MarieMore than a year agoNo No No No
Flying San Jose to Atlanta. Never ever fly out of San Jose trying to bring your pet with you. The ticket agents are incompetent first of all and refused to take my dogs crate. I have flown out of many airports with the same crate same dog and I have never had a problem. Just San Jose Airport. They are not willing to help. They told us first of all that we were over there 100 lb. limit. Which was a lie! Our dog and crate together weighted in at 87lbs on the scales where you can weigh your luggage. I just cannot believe the attitude of the reservations people. We waited for an hour to talk to a supervisor. Luckily we arrived way in advance so we had plenty of time. We did finally get a refund on our tickets. It would be nice if the web site for American Airlines listed the restrictions on specific planes as well.
- BelginMore than a year agonone
I fly many times with AA especially from Dallas with my Malti-poo, I traveled with my son and my dog from DFW to LA it was fine agents were fine I paid my fee ,my dog is little taller but he sleeps under the seat and he is fine. on the way back from the LA airport floor agent on AA said my dog is to tall for under the seat and his carrier had a ticket from provouis flight but she said it was DFW agents fault they were not carefull, after arguing long time finally superviser allowed us on the plane last minute ! my dog was beyond upset, all the people around him touching him, measuring him !! anyway now I am going to take another trip from Washington DC to San Francisco, I really don't want to take my dog with AA !!
- MaryMore than a year agoCarrier in cabin
It was the Worst flight we ever took. We paid $900 for 1st class so my pet and I would have more room. Going to Chicago, stewardesses were great! Coming back to SanDiego I just sat down & stewardes started complaining about the dog for the next 1/2 hr. They were still loading plane always flew AA but will now start looking for other flights. The same dog & carrier have been on multiple other AA flights with no problem.. Because of that stewardess my dog cryed the whole flight,she constantly watched me to make sure I didn't open the dogs case. Horrible stewardess, worst I have ever met and NO NAME TAG on! Of course!
- GingerMore than a year agoDiscrimination by a Flight Attendant
Went on my first vacation with my service dog. I made sure that I carried all necessary paperwork (ever more so than needed for a service dog); checked in at the ticket counter and boarding counter ... and STILL had this flight attendant verbally attack me about my service dog as we were taxiing for takeoff.
My poor 7.5# medical alert service animal was lying perfectly silent underneath the seat in front of me thought she had done something wrong!
Luckily I didn't get sick and we took off. I called the following day to complain, but it took me making a formal complaint and sending the letter via certified mail to the customer service, ceo, coo and dot before I got a call a week later.
HORRIBLE. If price weren't a factor for me when traveling, I would NEVER choose to fly on AA/US Airways again.
- LucasMore than a year agoDO NOT SHIP YOUR ANIMALS WITH AMERICAN AIRLINES
American Airlines is the worst for shipping your beloved animals. They have twice "lost" my animals and they don't ever even notify you when they put them on another flight or anything else. They seem great for military because they offer a military discount but if you want your animals to be taken care of don't use American Airlines. They did not even take my animals out of their crates to go to the bathroom when they were delayed 5 hours after a 8 hour flight. Whatever you do, do not ship with American Airlines.
- LizMore than a year agopet owner
I thought they were great! Everyone was very helpful and nice.My cat did just fine under the seat from california to Pittsburgh.
- LeslieMore than a year agoWonderful service for beloved dog
In November 2013, a relative with limited physical mobility was moving from Texas to upstate New York, and needed to bring her dog, who was too big for the passenger cabin. We booked a flight to Cleveland (the closest domestic direct flight, so she wouldn't need to worry about making the connection), and drove to pick her up. She and the dog both arrived safely and both my relative in her wheelchair and the dog in her case were brought safely and quickly to the baggage claim area. Everyone at American Airlines was so friendly and helpful towards her and caring towards the dog. Booking the ticket in the first place also went very smoothly- we had to pay a service fee to use the phone instead of the web, but the representative was friendly and courteous (and obviously located in the U.S., which meant I wasn't trying to explain the speical issues over a crackly transocean phone line and a language barrier) and tried to think of everything we'd need to know and to make sure both my relative and her dog could travel comfortably. If I had to travel with a pet, I wouldn't hesitate to use American Airlines again.
- KatyMore than a year agoforgot my cat!!!
We were transporting our cat from Las Vegas to West Palm Beach. Brought her to the cargo terminal, did all the paperwork, everything was fine, except they FORGOT TO PUT THE CAT ON THE PLANE!!! She ended up sitting in the terminal for hours and we had to delay her transport. AA is not trustworthy!
- PennieMore than a year agoLiving in Fear
I have traveled muliple times with my two Brussels Griffons in a soft sided carrier which comes to about 23lbs. Most of my travel has been AA for this reason. Now they are saying there is a 20lb limit although I don't know how strict it is being that I just flew with the same two dogs and bag in August with no problem. I am planning a trip to see family I haven't seen in 3 years and I am horrified that I will be turned away at the last minute.
- BradleyMore than a year agoWhat
What kind of information are they looking for?
- GiaMore than a year agoCarrier in Cabin
I fly recently with my mother who was in first class and a dog. The carrier was an approved Sherpa carrier and he is a sikly terrier, 12 lbs and has flown before in the carrier. Ticketing agent saw the dog and gladly accepted the $125 fee, then when we get to the gate and the dog was peaking out of the carrier the agent said that she needed to see him stand and turn around in the carrier because he appeared to not fit and needed to go in cargo and if PETA were around....blah blah blah. I told her the dog was not going in cargo and that the ticketing agent saw him and the carrier and took our money. Then she said that he was not to be out of his carrier because there was another dog in first class. The other people/dog, which was a beagle and bigger than my dog was never questioned. Ultimately because lovely AA screwed up the flight and everyone had to be boarded quickly the crabby gate agent never talked to us again. Funny enough our dog stayed quietly in the carrier in the entire flight yet the beagle was walking around in first class and barking.
- MichaelMore than a year agoReturn to Sanity
Last week I flew on flight 1499 from Miami to San Francisco. I sat near 3 children under 5, 4 cats and 2 dogs. I do remember when flying was about making a passenger comfortable. Flying has become much too stressful. Please create policies that allow humans to pay more to avoid these sources of stress. I would gladly pay more to fly without small children, cats and dogs.
- KarenMore than a year agoBeware O'Hare!!!
I have flown with two different 18-20 pound dogs over the last 20 years, most,if not all of it,on AA. For most of those 20 years, my dog has flown just fine under the seat in a Sherpa (airline-approved) soft-sided carrier. She just sleeps and is never a problem.
On two occasions, this year and 5-7 years ago, the check-in agent at O'Hare made a big issue over my dog being "too big" to fly under the seat. This despite the fact that she arrived FROM CA under the seat and that I have been doing this for 20 years and have the documentation to prove it. They almost made me miss my flight and only "let" my dog fly in cabin for the return trip because some obviously ignorant agent in CA was foolish enough to allow me to fly to IL with her in the first place.
I will do everything I can to either change this issue (I'm pretty sure they marked my record for future flights) or do all I can to avoid AA in the future.
And don't even get me started on how my first dog did not make a connection 20+ years ago TWO DIFFERENT TIMES prior to bringing her onboard with me. To be fair, this was not AA, but certainly two good reasons why I don't want my dog in baggage!
- GailMore than a year agoThoughts
We have flown with our dogs in cabin for 13 years. It frustrates me that airlines are hiking the fee for pet travel, yet screaming kids are free! Also you can not reserve online, aNd must wait in the baggage line where they are no more than two agents behind the counter!
- Rescue volunteer fosterMore than a year agoPoor Organization/management
I volunteer with a rescue that has shipped a couple of dogs across the country on American (an expense that is the responsibility of adopters, but must be paid up front by volunteers on American, vs. other airlines that take payment prior to releasing the animals from cargo). I made a reservation via phone for a foster pup's flight. When I arrived at the airport, I was told that the layover was not going to be long enough (it was 50-55 minutes - an hour minimum is what is required by American - shouldn't they have known that when I made his reservation?), so I had to wait a couple of hours at the airport with the pup for the next available time with a longer layover - 2 hours. The 2 hour layover in Dallas turned into more than 4 hours. Even though we have volunteers in the area, we were not allowed to go in to let the young pup out or see that he was okay. His very long day turned ended up with 2 extra hours at the departure airport followed up by 11 hours total locked in his crate. Thankfully, he has a great personality and arrived at his new home happy, but tired.
I would never have used American if I had known that the other dog shipped by our rescue just the week before had been incorrectly routed in Dallas to Seattle instead of Portland. American wanted to ship him back to Dallas, then reroute him to Portland. Thankfully, volunteers were able to get him released to them in Seattle. He was then driven to Portland by volunteers.
Not sure I would even trust a direct flight shipment with American.
- ErinMore than a year agoNEVER AGAIN!
we shipped a puppy as cargo from South Carolina to Washington State. The attitude of the airline people was terrible, the flights were delayed, they provide no services for animals stuck waiting for late flights. My advice is to use Continental..they have built kennel facilities at their hubs and will provide walking and feeding services for an additional fee. When you care for your pets extra fees are no problem!
- AngelaMore than a year agoThey Never Know!
I've flown with my two little dogs in a soft-sided backpack probably at least 20 times in the last year. We're flown on AA a few times and every single time, SOMEONE stops me and says my carrier is too big. It's the exact dimensions listed on their website and it fits perfectly under the seat. But it doesn't matter, every time I ever check in, someone calls a manager. Yet they NEVER have measuring tape on them! It's such a hassle that I've started flying with just about anyone else.
- Lilly's PersonMore than a year agoCargo Temperatures
If you are traveling with your pet to a destination that may have higher temperatures or during the summer -- it's Fido's person who is responsible for finding out the restrictions. I have traveled with my pet on AA several times and have had NO problems.
- EvaMore than a year agoCarrier for in Cabin
Sorry but this is slightly off topic....(but there is no other section) Could you please mention the brank of the carriers you are using as well. It would be so HELPFUL! See my little Jolie grew a bit and i am considering a new carrier...i will be taking her on American as usual (good service) and would really appreciate help in peoples output of their carrier experience and fit for this airline....I am aware of the size dimensions but could use the extra suggestions...
- EvaMore than a year agoCarrier for in Cabin
Sorry but this is slightly off topic....(but there is no other section) Could you please mention the brank of the carriers you are using as well. It would be so HELPFUL! See my little Jolie grew a bit and i am considering a new carrier...i will be taking her on American as usual (good service) and would really appreciate help in peoples output of their carrier experience and fit for this airline....I am aware of the size dimensions but could use the extra suggestions...
- VickiMore than a year agoPrice for Cargo Pet is Wrong
The price for my dog (Basset Hound 50 lbs) to fly in cargo was $175. from Houston to San Francisco.
- RitaMore than a year agolooking for a direct flight with two cats in one case
I traveled AA coming from Orlando to New york it was a great experience. Now i want to go back home to orlando but my two boy cats are 22 pounds the maximum weight is suppose to be 20 pounds. Do they weigh the animal because in orlando they didn't weigh them but i know they were 20 pounds with the bag. I wanted a direct flight to go home but southwest and spirit don't offer a direct flight to orlando. Does anyone know what airlines flies direct to orlando and accepts two cats in one bag and doesn't have a weight requirement of 20 pounds.
- GIrl from NYCMore than a year agoHorrible, misinformation.
The dimension requirements for the kennel and kennel type are just incorrect. They do not make sense. We called before booking and afterwards and they are just bunch of incompetent liars.
- DannyMore than a year agoNo Problem
We have flown several times on Amercian with our dog Bailey. Her carrier fits perfectly under the seat.
Each time we have been greeted by friendly attendants that allow us to take Bailey out of her carrier and lay under the blanket. She sleeps the entire trip.
- DanijelaMore than a year agoWill NEVER fly AA again!!!
My husband is in the us army and we were returning from our visit back home to his duty station in El Paso.....after buying my dogs ticket and checking us in I am told that my dog isnt allowed to go on the return flight to El Paso because it will be 87 degrees at landing and it cannot exceeed 85 ......It would of been nice if someone from their airline would have told me this before we decided to fly.......after doing all I could and being yelled at and looked at like I was crazy we had no choice but to sent my husband back as he had to sign back to the army and me and my dog had to stay back with my parents for two months until it cooled down and we were allowed to fly.....I WILL NEVER FLY THEM AGAIN!!!!!
- FlorentMore than a year agowonderful
i always take my pet dog with me on vaction. i was a little scared the first time. but my experience with american airlines was wonderful. had no problems to get on board, neither during the flight. i even got water for my dog. i fly two to three times a year, and my dog goes with me, every time on american airlines. never a problem, always friendly, upbeat staff from aa. the best airline to take your pet on. i dont fly with any other airline besides american airlines. all my fingers up for american airlines. the best.
- GailMore than a year agoConsistancy may be issue....
At one airport the ticket taker refused to allow my 11.2 pound dog in cabin as he is tall for his weight and he could not stand up and turn around in his crate. At another airport, I was going to check him as baggage, and 3 American ground agents thought that was awful and went way out of their way to find me an in cabin carrier and get him on the plane. They were extraordinarily helpful, and admitted that sometimes some agents could be rather picky about dogs, so it was best to usually have a in cabin carrier and a cargo carrier when traveling. So, that is what I plan to do, though it is not too easy to carry a hard sided crate around....
- DaveMore than a year agoNo Problems Flying on AA
We just traveled on AA to Tampa with our small chihuahua mix under the seat. We had no real problems in our travels. One minor issues is the carrier we used for the dog was somewhat tight on the MD Super 80 aircraft. Fit perfectly on the 757-200 aircraft. No problems - dog slept the whole trip.