American Airlines

American Airlines allows service animals, including emotional support animals, to fly in the cabin for free. They must fit in your lap, at your feet, or under the seat. Small pets who are at least eight weeks old are also allowed to travel in the cabin with their owners. Pets must remain completely in the carrier with the door closed and under the seat during the entire flight. American Airlines does not accept pets in the cabin to/from Hawaii, Transatlantic destinations, Bolivia, Chile, Uraguay, Argentina, and Venezuela. Within and between the United States and Canada, Mexico, Central America, Colombia and the Caribbean, the pet fee is 125 USD per carrier in the cabin.

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Or call 800-433-7300 for more information.

Pet Reservations

American Airlines has restrictions on how many pets are allowed on each flight. They allow seven kennels on American Airlines flights and five kennels on American Eagle flights. If you plan on traveling with your pet, you should contact the customer service team on 800-433-7300. Additionally, American Airlines can restrict pets flying if the weather conditions are above 85 degrees fahrenheit and below 45 degrees fahrenheit.

Pets in the Cabin

American Airlines allows service animals, including emotional support animals, to fly in the cabin for free. They must fit in your lap, at your feet, or under the seat. Small pets who are at least eight weeks old are also allowed to travel in the cabin with their owners. Pets must remain completely in the carrier with the door closed and under the seat during the entire flight. American Airlines does not accept pets in the cabin to/from Hawaii, Transatlantic destinations, Bolivia, Chile, Uraguay, Argentina, and Venezuela. Within and between the United States and Canada, Mexico, Central America, Colombia and the Caribbean, the pet fee is 125 USD per carrier in the cabin.

Pets in Cargo

American Airlines also allows dogs and cats to be transported as cargo on a first-come basis. They allow up to two checked pets per passenger that are at least eight weeks old. Your pet must be transported in a carrier. The combined weight for the carrier and the pet shouldn't exceed 100 lbs (45 kg). The fees for transporting pets within and between the United States and Canada, Mexico, Central and South America and the Caribbean are 200 USD per kennel and 150 USD to/from Brazil.

Other Restrictions

For pets traveling in the cabin, the maximum size for pet carriers is 23 in x 13 in x 9 in. Animals must be able to stand up, turn around, and lie down in their carrier. Soft-sided pet carriers should be water-repellent, made of padded nylon, and have ventilation on two or more sides. For pets traveling in cargo, carriers must be large enough for animals to turn around, sit, and lie down in a natural position. Carriers must be constructed of wood, metal, or plastic. They must also be leak-proof, escape proof, the door must fasten securely, and must have ventilation on two sides in addition to the door. Carriers must also have a water container with outside access for filling, in case a delay occurs. The maximum size for kennels in the cabin on most flights is 40 in x 27 in x 30 in. You can contact American Airlines Customer Service Team directly on 800-433-7300 for more specific flight details.


BringFido Traveler Rating

American Airlines has received a rating of 2.8 out of 5 bones by 69 dog owners on BringFido.

  • Apr. 07, 2018
    AA Supports the Military!

    As service members know, their family provides a great deal of support to let them focus on their job.

    When my Navy daughter moved to a different base, we (her parents) hosted her two cats in our city, then transported them to her via AACargo. The transport experience was fine, no issues. The staff was wonderful with our cats. However, because it was not her in person, they couldn't give the discount. We reached out to AACargo and they were very gracious to provide us with a refund for the 50% discount.

    Thank you AACargo for listening and reacting to our request, it was very much appreciated!

  • Mar. 24, 2018
    Gate Agent Hell

    Here is our experience trying to fly Hoover, a Bull Terrier, on American Airlines to the Westminster Kennel Club show in NYC from Sky Harbor Airport in Phoenix AZ on Saturday, February 10, 2018,

    Saturday, February 10, 2018. We arrived at the airport fully 2-1/2 hours before the flight (non-stop PHX to JFK) was to depart at 10:25 a.m. The wait in line to check in was short and we were soon in front of the gate agent. I promptly handed her my I.D. and Hoover’s Arizona Health Certificate which had been issued three days prior to the flight. The agent immediately began to search her computer for information. She determined that the temperature at JFK would be 44 degrees upon our arrival, one degree less than their acceptable temperature unless you have the veterinarian’s certification that the dog can tolerate a lower temperature. (They will not fly at all if the temperature is predicted to be below 20.) The veterinarian (not my usual one in Kansas) had written that it was OK for Hoover to go below 45 degrees, but she had not specified how low, and the certification was written in just above her signature on the form. The agent called in another agent and they began to examine the form. Because several staff members in the vet’s office and the vet herself had written things on the certificate with two different pens, it was their opinion that this form could have been forged and they would not accept it. (Note: The 44 degree temperature was clearly not going to endanger the dog.) Hoover would be denied passage. Next came the question of what breed of dog Hoover is. The health certificate stated that he is a Bull Terrier which is not listed on American Airlines list of breeds they will not ship because they are brachycephalic. The agents were not willing to accept this and, indeed, they called in another agent who went into the back and emerged with some kind of generic list of “snub-nosed” dogs that listed the Bull Terrier. (Note: This was NOT an American Airlines list--- we have no idea where it came from.) By now, there were two or three agents and a supervisor involved in the discussion. Hoover would be denied passage. Next came the issue of the crate. Hoover was housed in a standard Impact 400 crate with bars on the door. Another agent was called to inspect this crate and deemed it unacceptable because it needed to have a “grated” door. The definition of “grate” was not specific in the AA rules, but I did find this definition: “Grate: a framework of parallel or crossed bars.” At this point, Bill went back to the car to retrieve the 400 Vari-Kennel we had brought along as a precaution. This would be an acceptable crate and we could ship the Impact crate and its attachable wheels as excess baggage. But the fact remained that they considered the dog snub-nosed and the health certificate invalid. And they were insistent that Hoover would be denied passage. At this point, I was distraught and Bill was appealing to their sense of fairness in the enforcement of the real rules as well as the imaginary ones. At no time did either of us lose our cool, but we continued to plead our case and asked for another supervisor. Finally another “Customer Care Manager” appeared, took a look at Hoover and instantly recognized him as a Bull Terrier--- and not a snub-nosed one at that! He also had no qualms about the one degree temperature. With Daryl’s authorization, Hoover was allowed to fly in his Vari-Kennel. All of this took 1-1/2 hours of several agents’ time, no doubt negatively affecting service for other customers. The flight to NYC went without further incident. On the return, check-in at JFK was efficiently handled with no hassles—oh, Hoover had to surrender his water at the TSA checkpoint. And he also complained that no treats were served in the belly of the plane.

  • Mar. 14, 2018
    ESA too relaxed?

    I have been researching airlines that have stricter policies for ESA. Seems like AA may be my new airline of choice. The fees are higher and they wont allow animals to fly to HI (our future vacation spot). I say this, not because I hate animals. On the contrary. I have an autistic daughter who is TERRIFIED of animals. I do not use that word lightly. She will run into the traffic to get away from a dog. Imagine how stressful it is for her (and us) to travel when there are dogs everywhere in the airport and on the planes. It used to be only service animals with proper ID (in most cases you didn't even know they were on board because they lay at the feet). NOW with ESA, there are active barking animals on board almost EVERY flight. We could sit entire DAYS waiting on standby for a flight with no animal. NO DOG is my daughters ESA (and believe me, she NEEDS an ESA)....yet she is ignored and dogs are allowed. It is truly frustrating to those of us with this kind of terror. Please keep us in mind when travelling with an animal and consider putting them below in cargo like it used to be. We are not alone. Thanks in advance.

  • Feb. 04, 2018
    NO to DOGS except DOGS of the handicapped.

    I LOVE DOGS...but I don't want them on the plane...People can be deathly allergic to them. I have a family member that wishes he could have dog he can't. DEATHLY ALLERGIC. You American Airlines and other airlines are putting peoples health and lives in danger.

  • Jan. 14, 2018
    American is clamping down on carry-on pets

    American is clamping down on carry-on pets. The cute white dog in the black bag on your home page would *not* be allowed on some American flights. I go out of DC Reagan, and I've flown with my mini Schnauzer at least 12 times in the last year, all as an in-cabin pet. Starting Dec. 2017, when I check in, the customer service people are insisting that the dog must stand INSIDE the bag. This is impossible except for the smallest dogs. Furthermore, the attendants have been rude and snippy about this policy. As a 100,000 mile flyer, I would expect better treatment - but be ready for a fight or denied boarding at this point.

    I'm switching to Southwest, which has never given me a problem.

  • Dec. 30, 2017
    AA is TERRIBLE and unprofessional

    First, I roll my eyes when I see most reviews bc I just feel a lot of people overreact which I why I never do this, but my experience flying AA with my dog has been SO bad I feel compelled to post
    1. DFW to SFO: They lost my dogs reservation for checked flying. I had to argue for a while, but luckily there were open spots and I got him on my flight (I called twice the day before to confirm the reservation and they said they had it. Next they require you tape food to the kennel so they can feed him...I did this, and the food was still taped to the kennel when he arrived in SFO. Also, all workers are totally clueless and uninformed of what the process is so they can’t answer your questions
    2. Landing in SFO: They lost my dog! I waited for 30 minutes at oversized luggage and nothing. Then talk to them and they said they talked to the person who unloaded the dog, but they don’t know where they sent him. Another 45 minutes (and 3-4 arguments) later, I finally had my dog.
    3. San Jose airport to DFW: I called TWICE 4 hours before my flight to confirm the flight and that temp was okay still. Both peopl I spoke with told me he would be okay even though the rules say 45 degrees, it’s within just a few degrees so they will accept him. I get there and first the agent was clueless and had to get a supervisor. Then the supervisor immediately turned me away and said there’s nothing he can do. I explained that I called before I came to the airport to confirm for that exact reason and he didnt have an answer. Almost Worse than completely turning away my dog (5 month old Aussie, btw) was that he refused to answer my questions or tell me what I need to do to get my dog shipped to me through cargo and asked me to get out of line. Luckily, my family dropped me off so they took the dog with them and are currently working on shipping him cargo to me in dallas.

    The process around shipping pets on AA is AWFUL and no one seems to know the rules and regulations when you speak to them. (I’m doing all of this 20 minutes after being denied, so I’d course I’m writing angrily) but that supervisor for AA working the ticket counter at Noon PST I’m December 30 2017 is terrible. Understand doing your job, but you can’t expext to turn people away and NOT answer questions.

    Never flying AA with my dog again (probably not flying AA without dog either)

  • Nov. 20, 2017
    Can't carry on pet to Brazil

    I'm very disappointed with American Airlines, I'm planning to flight to Brazil with a 8 lbs dog in December but unfortunately they don't allow carry on dogs to Brazil. I might be able to have him checked if temperate is above 45 degrees Fahrenheit (7.2 degrees C). If this rule doesn't change soon I believe I'll have to Fly Delta since they have no such restriction.

  • Nov. 08, 2017

    Booked tickets for family to fly only to find out that ALL planes going outbound to HAWAII have no pressurized cabin for our pets to fly out to.
    I wish they would've put the disclaimer on website or the customer service rep should've told me before booking tickets for family in order to get tickets for the pets.
    I'd give negative 5 bones if I can.
    How misleading!

  • Oct. 17, 2017
    Genuinely Awful

    Fly elsewhere if you want to bring a pet.

  • Sep. 28, 2017
    Rights of passenger allergic to cats

    What rights do I have when I pay full price for a ticket and find myself seated next to a passenger traveling with a cat. I am extremely allergic to cats. What are my rights?

  • Sep. 06, 2017
    AA is the BEST!!

    We fly often from Miami to our home in Belize with my ESA dog. Each time, AA has been friendly, accommodating and professional. I am a faithful AA flyer and will continue to be. You need to ensure that you are following all of the guidelines and procedures such as having the proper documentation, notifying the airline and that your animal is approved for travel. If you do this, you should have a wonderful and pleasant trip.

  • Aug. 26, 2017

    Basically they don't accept service animal certificate that is valid in other airline (delta, alaska, spirit, allegiant and even ua) Good luck on flying with your service animal

  • Aug. 26, 2017
    First Class monster

    Sooooo, where is it written that if you buy your monster dog a ticket, it gets to fly first class outside a cage?!?!?

  • Aug. 18, 2017
    American Airlines would not let me board the plane with my little dog!

    I have flown with my dog before and had the health certificate with me and her approved carrier and upon arriving at the ticket counter (in a wheelchair) they would not allow my dog to board the plane - and I had just moved to Phoenix and she had flown American - but the supervisor said no - so I was forced to leave my dog behind with relatives. Terrible!!!

  • Aug. 14, 2017
    Why Does it Cost so much?

    If my Tea Cup Yorkie (all of 3 lbs) is considered a carry one and must remain under the seat in front of me, why does AA charge me $125 each way?! I should be charged the normal carry on rate.

  • Aug. 04, 2017

    Meant to rate my last review as 1 bone.

  • Aug. 04, 2017

    I brought my ESA rabbit with me to move across the country and they wouldn't let me on my flight. I was hysterical and told them how he's been on the plane with me a million times and they were rude in handling it. Now, I'm sitting at the airport having missed my flight to move across the country to start a new chapter in my life after graduating from college. Oh, and my bunny will be forced to stay in his carrier case for 11 hours without a bathroom today as a result of all of this. Never flying American again.

  • Jun. 15, 2017

    Trust me.

  • Jun. 12, 2017
    American airlines awful

    They were awful!! Do not fly American! They would not allow our Boston terrier to fly even though we called twice to verify that he could. It just went down hill from there!!

  • Jun. 06, 2017
    Very rude and untruthful

    I had a bad experience at DFW with Julie (she looks mixed, Mexican, or Indian). Her and her boss Lula failed to give me their last names for complaint. I confirmed with a rep for American air that it was ok to travel with my 8lb maletese and 9lb yorkie in a large Sherpa soft kennel. They could stand, move around and lie down naturally. I don't believe I broke ang policy but they would not allow it. I ended up leaving my maltese in Texas with my mother. On top of the misinformation, when I asked questions regarding other options of travel and an explanation as to why despite traveling with other airlines with no problem, she threw a Hissy fit and abandoned the line I was in along with my check in/transaction. I was nearly late to my flight. Julie and Lula the manager both had a bad attitude. Also on the plane one of the flight attendants said "good luck getting that through" under their breath regarding the roller I had my pet carrier on. So instead of being helpful they make snide comments.

    This was DFW AIRPORT WITH AMERICAN AIRLINES. If you have pets DONT TRAVEL AMERICAN AIR. Actually just don't travel American air at all. Southwest or delta will treat you better and it's cheaper. You get free 2 checked luggages and the pet fee is only $95. You can also travel with 2 pets in one carrier and their employees are generally very friendly and helpful!

  • May. 28, 2017
    What they don't tell you

    Trying to ship 2 cats from Denver to San Juan Puerto Rico was a learning experience. The cats were fine. What they don't mention in that carrier description is that some pet carriers come with doors on the roof as well as the front of the carrier. Well it seems that American Airlines will not accept that style of carrier. They don't say anything about it in their description. The folks at Pet Smart thought they'd be legal.. needless to say, we've had to reschedule the cats for another flight. I had to take them back to the vet for new certificates and also purchase new pet carriers.. :( grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

  • May. 22, 2017
    TSA has nothing to do with pet policy

    This is response to Neil. TSA has nothing to do with the pet policies of American Airlines. That is between the passenger and airlines. If you are going to complain, direct it to the appropriate entity.

  • Apr. 29, 2017
    Watch out for hidden fees!

    So the price for checked pets is $200 per kennel (upto 2 dogs per kennels) however the checked pet will count towards your checked luggage, as such it will count as bag 1. Fees for checked bag 2 is 35, bag 3 is 150, and so on... Other than that, I think the customer service needs to improve so as to make the customer more at ease with the way the dog is going to be handled. My dog arrived well. Make sure you buy the appropriate kennel with the container with watsr that hangs out of the door.

  • Apr. 28, 2017
    Fine, not problems

    No issues. They were not friendly but they respected my reservation. I used a medium sherpa bag.

  • More than one year ago.
    Extremely unkind

    I was meant to move from rural Maine to Georgia with my pet, yet despite making sure the carrier was within the dimensions listed, the TSA Agent told me the carrier needed to be soft sided (not true, the website lists above it can be either or, so long as it's within the listed dimensions), and refused to let me board with my cat. Be wary of that! Rude staff that probably gets off on the enjoyment of making people cry.

  • More than one year ago.
    Excellent service and travel experience with my two wire haired griffons (dogs)

    I flew from Albany, NY to St. Croix, USVI spending an overnight in Miami (0ne of two stops each way) so I could give my dogs a break. Everyone at American was incredibly helpful and cooperative. They appreciated my dogs and did everything possible to make their trip comfortable. The dogs flew well and although I gave them a mild sedative, they sprang right back after landing, Thank you American employees!

  • More than one year ago.
    Rude hateful and lose your pet reservation so they can double charge you!

    The Dallas AA personnel have always been hotrible but this os the worst yet. Lost my pet reservation after I'd already flown there from another airport. The people are rended up having to pay twice. Never ever again. I hat the D

  • More than one year ago.
    Just don't do it

    Flying AA with a dog is an incredibly stressful experience. My dog is just at the edge of the weight limit, and I'm always getting grief about his size and the size of the carrier. Some agents are fine but some really like to throw their weight around and threaten that we can't board, even though we've flown with them literally DOZENS of times. JFK is the worst. I can't take it anymore. Also, if you don't insist on getting a separate record locator for the pet reservation on the phone (which the agent will tell you you don't need), they sometimes lose your pet reservation.

  • More than one year ago.
    has great service for pups

    A.A. can be trusted with animals. most people love
    animals & treat them well. These animals depend
    on humans for their care. Love you A.A.

  • More than one year ago.
    My emotional support dog loved them!

    American Airlines was very accommodating and let us bring our dog, who is an esa, onto the flight. They usually make you take your dog in a carrier, but as an emotional support dog, they let us sit with our dog. The process is so simple.

    #1 - Get a letter from your doctor (we used "ESA Doctors" - also very easy)
    #2 - Have your doctor fill out the form that American Airlines provides (also used "ESA Doctors")
    #3 - Pack your bags and your dog's bags and fly.

    So easy and very convenient. The flight attendants were also very nice and gave our dog water at the beginning of the flight. Thumbs UP!

  • More than one year ago.
    Perfect trip

    I booked my father,s flight to move closer to me along with his cat! Although the cost was higher than I thought it would be the trip went without a hitch. Taking the cat out of her carrier at DFW security was uneventful and the gate agent let my elderly father board early to get situated with the cat.

  • More than one year ago.
    Don't do it

    Worst airline cargo on the planet! Wasted a whole day! Worst staff! Rude, incompetent, nasty

  • More than one year ago.
    Fly Delta with a large pet

    Just fyi, Delta is the only airline with climate control in their cargo holds. Fortunately, my pet is small enough to fly in the cabin but I would never allow a large dog to fly in cargo with no controlled oxygen or temperature levels. And I assume this solves the problem in cold or hot seasons. Consider looking into this next time you travel.

  • More than one year ago.
    Denied my dog boarding on RETURN flight!

    We flew out of TPA to TYS through CLT. The staff in Tampa were very nice - wanted to make sure he didn't weigh more than he was supposed to with kennel (FYI he is a 12 lb Westie and was in a Sleepypod air - he is full grown but was the runt of the litter so is a little bit smaller than most Westies). After weighing him in his kennel, we were good to go. Security folks, super nice. Flight attendants, very nice as well and commented on how well he did (very quiet, not a peep, occasionally rearranged himself), and they gave us a cup of water and let us give it to him under the seat on a longer flight. When it was time to return home, TYS would NOT allow the dog on board. They insisted he was too tall for the kennel and he didn't have enough room to turn around. We explained their airline flew him up there in the first place. Their response? "We're not responsible if Tampa decides to break our rules." They refused to talk to us further, and actually went to the back to hide while we stayed at the check in desk area and talked to customer service on the phone for 30 minutes. The flight was supposed to leave at 7:30 PM. We both had to be at work the next day. My husband is an attorney and had to be in Court! So, we rented at car and drove for 10 hours back to Tampa, arriving at 6 AM. Thanks for nothing, AA. I've heard the smaller airports like to nit pick about dogs, toiletries, etc. to feel more important. I guess it's true. Lesson learned.

  • More than one year ago.
    Question Boston Terrier Mix

    I have a boston terrier mix 16 lbs. Would he be able to ride with me in the cabin? Has anyone ever flew with a bt or bt mix? Thanks

  • More than one year ago.
    HORRIBLE Reservation experience

    We haven't gone on our trip yet and we have already experienced an inconsistent reservation mishap. We are calling a week before our flight to make sure we have everything we need for our dog. The reservation representative gave me every other reason that to have American Airlines PROFIT from us - she said the weather was 20 degrees LOWER than it actually was and so it would be tough to travel with the dog (i went on the website that AA provides and she was still 20 degrees off), compared her travel with her dog vs my travel with my dog, argued about FAA approved carriers, and how it was inhumane for me to make travel plans with my dog if my dog could not be comfortable (WHAT?! I would never do that)and was overall very rude about the whole call. I just wanted to know the difference between the Airbus 321 and Airbus 321s, and if they were the same plane. I've worked in the airline industry before and this type of customer service is sad. She could have provided the information vs ridiculing me on every reason NOT to travel with my pet. It would not have been so off-putting had she been nicer, from one dog owner to another. Thank you for nothing!

  • More than one year ago.
    No Shih Tzu in cabin?

    Just called to make reservation and was told that Shih Tzu cannot fly in cabin!! The website specifically says not in checked baggage, which I get, but the lady insisted that they were forbidden anywhere. Ridiculous!

  • More than one year ago.
    No problems...

    For once, the reservations department people did their job. I was given record locator info & had zero problems while at the ticket counter. They saw my 11 pound dog do what he needed to do (mainly as he was nervous and couldn't be still). I paid the pet fee & filled out paperwork. All was fine. I got to TSA and they had me pull my dog out just to run a strange plastic black wand device over both my hands. I'm guessing it was to ensure neither me nor my dog were involved in any suspicious things. I had a great time using American Air. Zero issues. Now, let's home my Sunday return flight is just as lovely.

  • More than one year ago.
    No No No No

    Flying San Jose to Atlanta. Never ever fly out of San Jose trying to bring your pet with you. The ticket agents are incompetent first of all and refused to take my dogs crate. I have flown out of many airports with the same crate same dog and I have never had a problem. Just San Jose Airport. They are not willing to help. They told us first of all that we were over there 100 lb. limit. Which was a lie! Our dog and crate together weighted in at 87lbs on the scales where you can weigh your luggage. I just cannot believe the attitude of the reservations people. We waited for an hour to talk to a supervisor. Luckily we arrived way in advance so we had plenty of time. We did finally get a refund on our tickets. It would be nice if the web site for American Airlines listed the restrictions on specific planes as well.

  • More than one year ago.

    I fly many times with AA especially from Dallas with my Malti-poo, I traveled with my son and my dog from DFW to LA it was fine agents were fine I paid my fee ,my dog is little taller but he sleeps under the seat and he is fine. on the way back from the LA airport floor agent on AA said my dog is to tall for under the seat and his carrier had a ticket from provouis flight but she said it was DFW agents fault they were not carefull, after arguing long time finally superviser allowed us on the plane last minute ! my dog was beyond upset, all the people around him touching him, measuring him !! anyway now I am going to take another trip from Washington DC to San Francisco, I really don't want to take my dog with AA !!

  • More than one year ago.
    Pet Reservation

    I am flying from Philadelphia to Denver to pick up a puppy to bring back in the first class cabin. I have been sent to the web site to read about regulations and then on to the telephone number. The telephone number sends me back to the web site. I already have a confirmed ticket for my self but can't seen to get one for the puppy. Now I have to drive an hour and a half to Newark airport to try and get a reservation for the puppy. This is a very frustrating experience and no assistance seems to be available.

  • More than one year ago.
    Carrier in cabin

    It was the Worst flight we ever took. We paid $900 for 1st class so my pet and I would have more room. Going to Chicago, stewardesses were great! Coming back to SanDiego I just sat down & stewardes started complaining about the dog for the next 1/2 hr. They were still loading plane always flew AA but will now start looking for other flights. The same dog & carrier have been on multiple other AA flights with no problem.. Because of that stewardess my dog cryed the whole flight,she constantly watched me to make sure I didn't open the dogs case. Horrible stewardess, worst I have ever met and NO NAME TAG on! Of course!

  • More than one year ago.
    Discrimination by a Flight Attendant

    Went on my first vacation with my service dog. I made sure that I carried all necessary paperwork (ever more so than needed for a service dog); checked in at the ticket counter and boarding counter ... and STILL had this flight attendant verbally attack me about my service dog as we were taxiing for takeoff.

    My poor 7.5# medical alert service animal was lying perfectly silent underneath the seat in front of me thought she had done something wrong!

    Luckily I didn't get sick and we took off. I called the following day to complain, but it took me making a formal complaint and sending the letter via certified mail to the customer service, ceo, coo and dot before I got a call a week later.

    HORRIBLE. If price weren't a factor for me when traveling, I would NEVER choose to fly on AA/US Airways again.

  • More than one year ago.
    International Travel

    Had a great experience. You can read my whole post here. So many nuances I had to write about it in a long blog post.

  • More than one year ago.

    American Airlines is the worst for shipping your beloved animals. They have twice "lost" my animals and they don't ever even notify you when they put them on another flight or anything else. They seem great for military because they offer a military discount but if you want your animals to be taken care of don't use American Airlines. They did not even take my animals out of their crates to go to the bathroom when they were delayed 5 hours after a 8 hour flight. Whatever you do, do not ship with American Airlines.

  • More than one year ago.
    pet owner

    I thought they were great! Everyone was very helpful and nice.My cat did just fine under the seat from california to Pittsburgh.

  • More than one year ago.
    Wonderful service for beloved dog

    In November 2013, a relative with limited physical mobility was moving from Texas to upstate New York, and needed to bring her dog, who was too big for the passenger cabin. We booked a flight to Cleveland (the closest domestic direct flight, so she wouldn't need to worry about making the connection), and drove to pick her up. She and the dog both arrived safely and both my relative in her wheelchair and the dog in her case were brought safely and quickly to the baggage claim area. Everyone at American Airlines was so friendly and helpful towards her and caring towards the dog. Booking the ticket in the first place also went very smoothly- we had to pay a service fee to use the phone instead of the web, but the representative was friendly and courteous (and obviously located in the U.S., which meant I wasn't trying to explain the speical issues over a crackly transocean phone line and a language barrier) and tried to think of everything we'd need to know and to make sure both my relative and her dog could travel comfortably. If I had to travel with a pet, I wouldn't hesitate to use American Airlines again.

  • More than one year ago.
    forgot my cat!!!

    We were transporting our cat from Las Vegas to West Palm Beach. Brought her to the cargo terminal, did all the paperwork, everything was fine, except they FORGOT TO PUT THE CAT ON THE PLANE!!! She ended up sitting in the terminal for hours and we had to delay her transport. AA is not trustworthy!

  • More than one year ago.
    Living in Fear

    I have traveled muliple times with my two Brussels Griffons in a soft sided carrier which comes to about 23lbs. Most of my travel has been AA for this reason. Now they are saying there is a 20lb limit although I don't know how strict it is being that I just flew with the same two dogs and bag in August with no problem. I am planning a trip to see family I haven't seen in 3 years and I am horrified that I will be turned away at the last minute.

  • More than one year ago.

    What kind of information are they looking for?

  • More than one year ago.
    Carrier in Cabin

    I fly recently with my mother who was in first class and a dog. The carrier was an approved Sherpa carrier and he is a sikly terrier, 12 lbs and has flown before in the carrier. Ticketing agent saw the dog and gladly accepted the $125 fee, then when we get to the gate and the dog was peaking out of the carrier the agent said that she needed to see him stand and turn around in the carrier because he appeared to not fit and needed to go in cargo and if PETA were around....blah blah blah. I told her the dog was not going in cargo and that the ticketing agent saw him and the carrier and took our money. Then she said that he was not to be out of his carrier because there was another dog in first class. The other people/dog, which was a beagle and bigger than my dog was never questioned. Ultimately because lovely AA screwed up the flight and everyone had to be boarded quickly the crabby gate agent never talked to us again. Funny enough our dog stayed quietly in the carrier in the entire flight yet the beagle was walking around in first class and barking.

  • More than one year ago.
    Return to Sanity

    Last week I flew on flight 1499 from Miami to San Francisco. I sat near 3 children under 5, 4 cats and 2 dogs. I do remember when flying was about making a passenger comfortable. Flying has become much too stressful. Please create policies that allow humans to pay more to avoid these sources of stress. I would gladly pay more to fly without small children, cats and dogs.

  • More than one year ago.
    Beware O'Hare!!!

    I have flown with two different 18-20 pound dogs over the last 20 years, most,if not all of it,on AA. For most of those 20 years, my dog has flown just fine under the seat in a Sherpa (airline-approved) soft-sided carrier. She just sleeps and is never a problem.

    On two occasions, this year and 5-7 years ago, the check-in agent at O'Hare made a big issue over my dog being "too big" to fly under the seat. This despite the fact that she arrived FROM CA under the seat and that I have been doing this for 20 years and have the documentation to prove it. They almost made me miss my flight and only "let" my dog fly in cabin for the return trip because some obviously ignorant agent in CA was foolish enough to allow me to fly to IL with her in the first place.

    I will do everything I can to either change this issue (I'm pretty sure they marked my record for future flights) or do all I can to avoid AA in the future.

    And don't even get me started on how my first dog did not make a connection 20+ years ago TWO DIFFERENT TIMES prior to bringing her onboard with me. To be fair, this was not AA, but certainly two good reasons why I don't want my dog in baggage!

  • More than one year ago.

    We have flown with our dogs in cabin for 13 years. It frustrates me that airlines are hiking the fee for pet travel, yet screaming kids are free! Also you can not reserve online, aNd must wait in the baggage line where they are no more than two agents behind the counter!

  • More than one year ago.
    Poor Organization/management

    I volunteer with a rescue that has shipped a couple of dogs across the country on American (an expense that is the responsibility of adopters, but must be paid up front by volunteers on American, vs. other airlines that take payment prior to releasing the animals from cargo). I made a reservation via phone for a foster pup's flight. When I arrived at the airport, I was told that the layover was not going to be long enough (it was 50-55 minutes - an hour minimum is what is required by American - shouldn't they have known that when I made his reservation?), so I had to wait a couple of hours at the airport with the pup for the next available time with a longer layover - 2 hours. The 2 hour layover in Dallas turned into more than 4 hours. Even though we have volunteers in the area, we were not allowed to go in to let the young pup out or see that he was okay. His very long day turned ended up with 2 extra hours at the departure airport followed up by 11 hours total locked in his crate. Thankfully, he has a great personality and arrived at his new home happy, but tired.

    I would never have used American if I had known that the other dog shipped by our rescue just the week before had been incorrectly routed in Dallas to Seattle instead of Portland. American wanted to ship him back to Dallas, then reroute him to Portland. Thankfully, volunteers were able to get him released to them in Seattle. He was then driven to Portland by volunteers.

    Not sure I would even trust a direct flight shipment with American.

  • More than one year ago.

    we shipped a puppy as cargo from South Carolina to Washington State. The attitude of the airline people was terrible, the flights were delayed, they provide no services for animals stuck waiting for late flights. My advice is to use Continental..they have built kennel facilities at their hubs and will provide walking and feeding services for an additional fee. When you care for your pets extra fees are no problem!

  • More than one year ago.
    They Never Know!

    I've flown with my two little dogs in a soft-sided backpack probably at least 20 times in the last year. We're flown on AA a few times and every single time, SOMEONE stops me and says my carrier is too big. It's the exact dimensions listed on their website and it fits perfectly under the seat. But it doesn't matter, every time I ever check in, someone calls a manager. Yet they NEVER have measuring tape on them! It's such a hassle that I've started flying with just about anyone else.

  • More than one year ago.
    Cargo Temperatures

    If you are traveling with your pet to a destination that may have higher temperatures or during the summer -- it's Fido's person who is responsible for finding out the restrictions. I have traveled with my pet on AA several times and have had NO problems.

  • More than one year ago.
    Carrier for in Cabin

    Hi Everyone,
    Sorry but this is slightly off topic....(but there is no other section) Could you please mention the brank of the carriers you are using as well. It would be so HELPFUL! See my little Jolie grew a bit and i am considering a new carrier...i will be taking her on American as usual (good service) and would really appreciate help in peoples output of their carrier experience and fit for this airline....I am aware of the size dimensions but could use the extra suggestions...

    Thank you!!!

  • More than one year ago.
    Carrier for in Cabin

    Hi Everyone,
    Sorry but this is slightly off topic....(but there is no other section) Could you please mention the brank of the carriers you are using as well. It would be so HELPFUL! See my little Jolie grew a bit and i am considering a new carrier...i will be taking her on American as usual (good service) and would really appreciate help in peoples output of their carrier experience and fit for this airline....I am aware of the size dimensions but could use the extra suggestions...

    Thank you!!!

  • More than one year ago.
    Price for Cargo Pet is Wrong

    The price for my dog (Basset Hound 50 lbs) to fly in cargo was $175. from Houston to San Francisco.

  • More than one year ago.
    looking for a direct flight with two cats in one case

    I traveled AA coming from Orlando to New york it was a great experience. Now i want to go back home to orlando but my two boy cats are 22 pounds the maximum weight is suppose to be 20 pounds. Do they weigh the animal because in orlando they didn't weigh them but i know they were 20 pounds with the bag. I wanted a direct flight to go home but southwest and spirit don't offer a direct flight to orlando. Does anyone know what airlines flies direct to orlando and accepts two cats in one bag and doesn't have a weight requirement of 20 pounds.

  • More than one year ago.
    Horrible, misinformation.

    The dimension requirements for the kennel and kennel type are just incorrect. They do not make sense. We called before booking and afterwards and they are just bunch of incompetent liars.

  • More than one year ago.
    No Problem

    We have flown several times on Amercian with our dog Bailey. Her carrier fits perfectly under the seat.
    Each time we have been greeted by friendly attendants that allow us to take Bailey out of her carrier and lay under the blanket. She sleeps the entire trip.

  • More than one year ago.
    Will NEVER fly AA again!!!

    My husband is in the us army and we were returning from our visit back home to his duty station in El Paso.....after buying my dogs ticket and checking us in I am told that my dog isnt allowed to go on the return flight to El Paso because it will be 87 degrees at landing and it cannot exceeed 85 ......It would of been nice if someone from their airline would have told me this before we decided to fly.......after doing all I could and being yelled at and looked at like I was crazy we had no choice but to sent my husband back as he had to sign back to the army and me and my dog had to stay back with my parents for two months until it cooled down and we were allowed to fly.....I WILL NEVER FLY THEM AGAIN!!!!!

  • More than one year ago.

    i always take my pet dog with me on vaction. i was a little scared the first time. but my experience with american airlines was wonderful. had no problems to get on board, neither during the flight. i even got water for my dog. i fly two to three times a year, and my dog goes with me, every time on american airlines. never a problem, always friendly, upbeat staff from aa. the best airline to take your pet on. i dont fly with any other airline besides american airlines. all my fingers up for american airlines. the best.

  • More than one year ago.
    Consistancy may be issue....

    At one airport the ticket taker refused to allow my 11.2 pound dog in cabin as he is tall for his weight and he could not stand up and turn around in his crate. At another airport, I was going to check him as baggage, and 3 American ground agents thought that was awful and went way out of their way to find me an in cabin carrier and get him on the plane. They were extraordinarily helpful, and admitted that sometimes some agents could be rather picky about dogs, so it was best to usually have a in cabin carrier and a cargo carrier when traveling. So, that is what I plan to do, though it is not too easy to carry a hard sided crate around....

  • More than one year ago.
    No Problems Flying on AA

    We just traveled on AA to Tampa with our small chihuahua mix under the seat. We had no real problems in our travels. One minor issues is the carrier we used for the dog was somewhat tight on the MD Super 80 aircraft. Fit perfectly on the 757-200 aircraft. No problems - dog slept the whole trip.

  • More than one year ago.
    Great to Travel on AA with pet

    I've never had a problem flying with a pet on AA. People are friendly and they gave me water for the pet - very good service in cabin with pet.

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